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- Tasks: Assist patients and support the practice team with various administrative duties.
- Company: Join a friendly team at Imperial Medical Practice, dedicated to patient care.
- Benefits: Full training, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in healthcare while gaining valuable experience.
- Qualifications: GCSE level education and a commitment to professional development.
- Other info: Dynamic role with no two days the same, perfect for adaptable individuals.
The predicted salary is between 800 - 1400 £ per month.
Imperial Medical Practice are looking for an Apprentice Care Navigator to join our friendly team. Potential candidates must be flexible, have excellent customer service skills and be confident in dealing with patients face to face and on the telephone. You will be dealing with tasks such as: prescriptions, making appointments, dealing with patient queries, registering patients, monitoring requests via email and other admin tasks. The job is varied and very busy, you will be working between the hours of 8am-6.30pm Monday to Friday (36 hours per week, including protected study time).
Main duties of the job
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- Processing of information and assisting patients as required
- Acting as the central point of contact for patients, distributing information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
About us
We expect the candidate to be open to all tasks within primary care. We offer full training and support. Primary care is not for everyone, and it is challenging but also rewarding at the same time. It is hard work, and no day is the same. We need an "all-rounder" to help in areas of admin and reception along with coding and letters etc.
Job responsibilities
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Person Specification
- Qualifications: Educated to GCSE level
- A demonstrable commitment to professional development
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apprentice Care Navigator in Exmouth employer: Imperial Medical Practice
Contact Detail:
Imperial Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Care Navigator in Exmouth
✨Tip Number 1
Get to know the company! Research Imperial Medical Practice and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your customer service skills and flexibility, which are key for the Apprentice Care Navigator role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the practice and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Imperial Medical Practice.
We think you need these skills to ace Apprentice Care Navigator in Exmouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've dealt with people face-to-face or over the phone, so share specific examples that showcase your friendly and efficient approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Apprentice Care Navigator role. Mention how your skills align with the tasks listed in the job description, like managing appointments and handling patient queries.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team at Imperial Medical Practice.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Imperial Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Apprentice Care Navigator. Familiarise yourself with tasks like booking appointments and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of face-to-face and telephone interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or made someone’s day better.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult patient or managing multiple tasks at once. Practise your responses to these scenarios so you can showcase your problem-solving skills and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the practice and the role. You might ask about the training process or how the team collaborates on patient care.
