At a Glance
- Tasks: Lead the front desk team to create unforgettable guest experiences and manage service quality.
- Company: Join a family-run hotel group with over 185 years of history and innovation.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for professional development and employee recognition.
- Why this job: Be part of a fresh approach to hospitality and make a real impact on guest satisfaction.
- Qualifications: Previous experience in hotel reception management and strong communication skills required.
The predicted salary is between 28066 - 30000 £ per year.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. We are now recruiting a Reception Manager at Royal National & City Sleeper.
Our Royal National Hotel and City Sleeper is the largest hotel in the UK. Working alongside the Front Office Manager, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
- Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
- Establish guest satisfaction data and develop improvement plans to address service shortfalls in service quality and/or delivery standards.
- Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise.
- Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed.
- Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best.
Previous experience as a Reception Manager or Front of House supervisor in the hotel industry is required. A passion for hospitality, you are all about creating memorable experiences for others no matter what time of day. Strong communication skills, both written and verbal with strong experience in dealing with customer complaints/feedback. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
Benefits include:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup.
Hotel Reception Manager in Westminster employer: Imperial London Hotels
Imperial London Hotels Group is an exceptional employer, offering a unique blend of stability and innovation within the hospitality sector. With a strong focus on employee growth and a supportive work culture, we empower our team members to excel in their roles while enjoying generous benefits such as increased holiday entitlement, free meals on duty, and discounts across our hotels and restaurants. Join us in Bloomsbury, where you can be part of a family-run business with a rich history, dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Imperial London Hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past – it’s all about making that personal connection.
✨Tip Number 3
Be prepared to demonstrate your skills! Bring examples of how you've handled guest complaints or improved service quality in previous roles. This will show that you’re not just talk; you can walk the walk too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Imperial London family.
We think you need these skills to ace Hotel Reception Manager in Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable moments for guests. We want to see that you're all about making others feel special.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Manager role. Highlight your previous experience in hotel management and any relevant skills, like handling guest complaints or leading a team. We appreciate when applicants take the time to connect their background with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value strong communication skills, so make sure your written application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family at Imperial London Hotels!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Hospitality Basics
Brush up on your knowledge of the hotel industry, especially the role of a Reception Manager. Understand the key responsibilities and challenges that come with the position, such as guest satisfaction and complaint handling. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research the Imperial London Hotels Group and their approach to hospitality. Understand their values and how they differentiate themselves in the market. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult guest complaint or a staffing issue. Think through potential scenarios and formulate your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
