At a Glance
- Tasks: Connect calls, assist guests, and ensure smooth communication at The Imperial Hotel.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury.
- Benefits: Enjoy 28 days holiday, training opportunities, and generous discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the voice of a new lifestyle hotel and create memorable guest experiences.
- Qualifications: Excellent phone skills, customer service experience, and tech-savvy.
The predicted salary is between 25000 - 30000 £ per year.
Role: Switchboard Coordinator at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 hours (5 of 7 days weekly rota)
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're searching for a confident, tech-savvy and customer-focused Switchboard Coordinator. You'll be the voice of the hotel-connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You'll Be Doing:
- Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
- Handle calls professionally, providing clear information or directing callers to the right departments.
- Monitor system performance, report faults and follow procedures for emergency and priority calls.
- Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
- Ensure detailed record-keeping, smooth handovers and consistent communication standards.
- Provide out-of-hours support for staff and guests, maintaining a 24-hour service.
Who You Are:
- Excellent telephone manner with proven customer service experience.
- Strong written and spoken English, confident with MS Office and multitasking.
- Calm, organised and able to prioritise under pressure.
- Bonus: experience with switchboard systems or hospitality environments.
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F
Switchboard Coordinator - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
At The Imperial Hotel, a new lifestyle destination in Bloomsbury, London, we pride ourselves on being a family-run company with a rich 187-year legacy. Our commitment to providing authentic London experiences is matched by our supportive work culture, offering extensive employee growth opportunities through the ILH Training Academy and a range of benefits including generous holiday allowances and discounts. Join us as a Switchboard Coordinator and be part of a dynamic team dedicated to delivering exceptional service in a vibrant and historic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Coordinator - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Tip Number 1
Get to know the hotel and its vibe! Research The Imperial Hotel and its offerings so you can chat about what excites you during interviews. Show us that you’re genuinely interested in being part of our new adventure!
✨Tip Number 2
Practice your phone skills! Since you'll be the voice of the hotel, make sure you’re comfortable handling calls. Try role-playing with a friend to nail that excellent telephone manner we’re looking for.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or at local events. You never know who might have a lead or insight into landing that Switchboard Coordinator role with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen to join our family-run company and be part of something special.
We think you need these skills to ace Switchboard Coordinator - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can connect with our guests, so a friendly tone can go a long way.
Tailor Your Application:Make sure to tailor your application specifically for the Switchboard Coordinator role at The Imperial. Highlight your relevant experience, especially in customer service and any tech-savvy skills you have. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for at The Imperial.
How to prepare for a job interview at Imperial London Hotels
✨Know Your Tech
Familiarise yourself with the NEC Business ConneCT system and other relevant technologies. Being tech-savvy is crucial for a Switchboard Coordinator, so brush up on your knowledge of IP phones and PA systems to impress during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent telephone manner and customer service expertise. Think of specific situations where you handled calls professionally or resolved issues effectively, as this will demonstrate your fit for the role.
✨Practice Multitasking
Since the role requires multitasking under pressure, consider simulating a busy switchboard environment. Practice handling multiple calls or tasks at once, so you can confidently discuss your strategies for staying organised and calm during the interview.
✨Research The Imperial Hotel
Dive into the history and values of Imperial London Hotels. Understanding their commitment to authentic London experiences will help you align your answers with their ethos and show genuine interest in being part of their new opening.
