At a Glance
- Tasks: Create memorable experiences for guests and manage reservations at our vibrant hotel.
- Company: Join the Imperial London Family of Hotels, a family-run business in Bloomsbury.
- Benefits: Enjoy competitive salary, 28 days holiday, discounts, and free meals on duty.
- Other info: Flexible shifts and a supportive work environment await you!
- Why this job: Kickstart your career in hospitality with growth opportunities and dedicated training.
- Qualifications: Customer service experience and a positive, team-oriented attitude required.
The predicted salary is between 26916 - 26916 £ per year.
We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. Your key responsibilities include creating a seamless and memorable experience for guests from check‑in to check‑out. Duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions.
This is a great opportunity to enhance your experience in front‑office operations. We provide a structured career path – from Receptionist to Reception Supervisor, Assistant Front Office Manager and Front Office Manager – and support your growth every step of the way with dedicated training opportunities from day one.
What We’re Looking For:
- 1 year of experience as a Front Office Receptionist in the hotel industry
- Natural flair for customer service
- Positive and caring personality
- Problem‑solving abilities
- Flexibility to work a varied shift pattern (early mornings, evenings, and weekends)
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team‑oriented attitude
- Happy to work in a fast‑paced environment
Desirable:
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What You Will Get In Return:
- 28 days holiday pro‑rata, increasing with length of service up to 33 days
- Global discount for all IHG properties for you, friends and family (overnight stay from £25)
- Free meals on duty
- Uniform and dry‑cleaning
- Workplace pension scheme
- £300 Refer a Friend scheme
- Employee recognition and awards
- Social events
- Interest‑free season ticket loan / Travelcard loan
- 50% discount to friends and family in our hotels on rooms and 20% discount in our restaurants (subject to availability)
- Local discounts at gym, dry cleaners, bowling and restaurant outlets
- Shopping discounts across several high‑street brands and online retailers (via Each Person)
- Nursery scheme via Each Person (subject to eligibility)
- Early Pay – instant access to a portion of the pay you’ve already earned
- Mental health first aiders support and well‑being
- Employee Assistance Programme (supported by Hospitality Action)
The Imperial London Family of Hotels is a family‑run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London, and we believe that great hospitality starts with the right people. If you’re ready to bring your expertise to support us with our new chapter, we’re excited to welcome you to our team.
Hotel Receptionist in Shifnal employer: Imperial London Hotels
Join the Imperial London Family of Hotels as a Hotel Receptionist at our Holiday Inn Bloomsbury location, where we prioritise a warm and welcoming work culture. With structured career progression opportunities, comprehensive training from day one, and a range of benefits including generous holiday allowances and discounts, we are committed to supporting your professional growth while ensuring a rewarding experience for both you and our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Shifnal
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Holiday Inn Bloomsbury. Familiarise yourself with their services and local attractions so you can impress them with your knowledge during the chat.
✨Tip Number 2
Show off your personality! When you meet the team, let your warm and welcoming nature shine through. They’re looking for someone who fits in with their positive vibe, so be yourself and let your passion for customer service come across.
✨Tip Number 3
Practice common interview questions! Think about how you’d handle tricky situations or guest complaints. Being prepared will help you demonstrate your problem-solving abilities and show that you’re ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Hotel Receptionist in Shifnal
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming personality shine through. We want to see how you connect with guests and create memorable experiences, so don’t be afraid to share a bit about yourself!
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone with a natural flair for customer service, so mention any specific situations where you’ve gone above and beyond for guests.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Holiday Inn Bloomsbury!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the Holiday Inn Bloomsbury Hotel thoroughly. Familiarise yourself with its services, local attractions, and the 1837 Guest Loyalty Programme. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your positive and caring personality, as this is what they’re looking for!
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in a fast-paced environment and how you resolved them. Being able to articulate your problem-solving skills will demonstrate that you can handle the varied shift patterns and pressures of the job.
✨Practice Your IT Skills
Since basic IT skills are essential for this role, brush up on your Microsoft Outlook and general office skills. You might be asked about your familiarity with these tools during the interview, so being prepared will give you an edge.
