Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Security Operations Centre, ensuring safety for guests and staff across all hotels.
- Company: Imperial London Hotels, a family-run business with a rich 187-year legacy.
- Benefits: 20 days holiday, training programmes, discounts, and mental health support.
- Other info: Join a dynamic team focused on growth and collaboration in a vibrant environment.
- Why this job: Shape a modern security centre while making a real impact on guest safety.
- Qualifications: Experienced in security management with strong incident response skills.
The predicted salary is between 45000 - 45000 £ per year.
Hours: Permanent, Full Time
Location: Bloomsbury, London
Salary: 45,000.00 + Benefits
About Us
Imperial London Hotels is a family run company with a 187 year legacy, dedicated to putting authentic London experiences within everyone's reach. We have big plans for growth, and we need people who share our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth and pride.
Owning and operating seven 3 & 4-star hotels near Russell Square underground station, including the UK's largest hotel - The Royal National, these are exciting times for ILH as it seeks to evolve and modernise all areas of the business whilst keeping its unique heritage and culture at its heart. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio.
About the Role
As the Security Operations Centre Manager at Imperial London Hotels, you will lead the day to day running of our central SOC, ensuring continuous protection of our guests, colleagues, assets and brand reputation. You will oversee real time monitoring, incident response, threat intelligence and compliance, while driving a proactive, service focused security culture that supports our operations 24/7/365.
What You'll Be Doing:
- You will lead a fully operational 24/7/365 SOC supporting all ILH hotels
- Establish and maintain SOC processes, SOPs, escalation paths and KPIs
- Ensure timely detection, triage and resolution of all security incidents across physical and digital environments
- Work closely with hotel General Managers, Operations Managers, Duty Managers and Risk teams
- Act as Incident Commander during major events and high impact situations
- Oversee incident logging, evidence preservation and post incident reviews
- Ensure readiness for crisis scenarios including evacuation, lockdown and business continuity events
- Manage CCTV, access control, alarms and all integrated security systems
- Ensure system uptime, monitoring quality and compliance with regulations and brand standards
- Work with Group IT to secure networked devices and support cyber physical alignment
- Monitor emerging threats affecting hotels such as organised crime, fraud, protest activity, terrorism or cyber enabled risks
- Conduct property and event risk assessments
- Recommend security enhancements, preventative measures and capital investment priorities
- Ensure compliance with GDPR, licensing, Health & Safety and brand security policies
- Produce exec level reporting including dashboards, metrics and incident trends for the Security Committee
- Lead internal audits relating to security operations and technology
- Recruit, train and coach SOC Analysts and Supervisors
- Build a high performance, vigilant and service oriented team culture
- Coordinate training with hotel security teams and external emergency services
Who you Are:
To be successful for this role, you will be an experienced security professional with a strong background leading a SOC or managing a multi site security function. Skilled in incident management, threat monitoring and risk assessment, with the ability to remain calm, decisive and solutions focused under pressure. Confident working in fast paced, 24/7 guest facing environments - hospitality experience is beneficial but not essential. A clear and persuasive communicator, able to brief senior stakeholders and guide frontline teams. Technically knowledgeable across CCTV, access control, alarm systems and security monitoring platforms. Analytical, detail driven and committed to continuous improvement. Holds required SIA licences (CCTV & Door Supervision) and ideally a recognised Security Management qualification. A people focused leader who builds strong teams and models a service led approach aligned with the guest experience.
What's In It for You:
- 20 days holiday (plus bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Caf
- Employee funded Health Cash Plan
- Bloomsbury discounts at local restaurants
- Early Pay access
- Shopping discounts with selected retailers
- Free lunchtime meals on us
- Salary sacrifice schemes including nursery care, cycle to work and tech access
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
If you're passionate about creating a safe, secure and reassuring environment for our guests and colleagues - and you're excited by the opportunity to shape a modern, best in class Security Operations Centre, we'd love to hear from you!
Security Operations Centre Manager employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Centre Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Security Operations Centre Manager role at Imperial London Hotels.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to incident management and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Security Operations Centre Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating a safe and secure environment for our guests and colleagues.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in security operations. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Imperial London Hotels
✨Know Your Security Basics
Make sure you brush up on your knowledge of CCTV, access control, and alarm systems. Being able to discuss these technologies confidently will show that you're technically savvy and ready to lead the SOC.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your experience in incident management and how you’ve built a service-oriented culture in previous roles.
✨Understand the Hospitality Sector
Even if you don’t have direct hospitality experience, research the unique security challenges faced by hotels. This will help you connect your skills to the specific needs of Imperial London Hotels during the interview.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex security concepts. Being able to communicate effectively with both senior stakeholders and frontline teams is crucial for this role.