At a Glance
- Tasks: Ensure guest safety and comfort while managing a vibrant rooftop bar environment.
- Company: Exciting new hotel opening in Bloomsbury, London with a focus on lifestyle and guest experience.
- Benefits: 28 days holiday, training opportunities, discounts, and mental health support.
- Other info: Great career growth potential in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Experience in security, SIA Door Supervisor Licence, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Security Team Member at The Imperial (New Opening Hotel)
Location: Bloomsbury, London
About Us
This summer, we open the doors to our fully re‑imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, and a workout studio, Arcus is the new destination rooftop bar - this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role
We’re looking for a calm, confident and service-led Security Team Member to help create a safe, welcoming and smoothly run guest environment, with a strong focus on our vibrant rooftop bar. You’ll balance visible reassurance with discreet professionalism, supporting great guest flow, responsible service and positive experiences at every touchpoint.
What You’ll Be Doing
- Maintain a calm, reassuring and professional presence across our guest‑facing areas
- Manage rooftop bar access, queues and guest flow, ensuring capacity limits are respected
- Support responsible alcohol service and welfare monitoring, escalating concerns to management when appropriate
- Respond promptly to incidents, guest concerns, lost property and welfare situations with empathy and sound judgement
- Carry out patrols, CCTV monitoring and security checks in line with established procedures
- Support crowd management during busy periods, events and group arrivals
- Work closely with duty management, bar teams and other departments to ensure seamless coordination
- Follow licensing objectives, risk assessments and life‑safety procedures at all times
- Communicate clearly with emergency services or local authorities when required
- Complete incident reports, shift handovers and daily updates accurately
- Represent the security team with a service‑focused mindset that enhances the overall guest experience
Who You Are
- Experienced in a security role, ideally within a hotel, hospitality or guest‑facing environment
- Calm, approachable and confident, even in high‑pressure situations
- Strong interpersonal and communication skills
- Comfortable managing high‑volume environments such as rooftop bars or busy F&B venues
- A natural team player who values professionalism and collaboration
- SIA Door Supervisor Licence (essential)
- First Aid certificate (advantageous)
- Fluent in spoken English; additional languages are welcomed
What’s In It for You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Cafe
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Be the Calm in the Crowd? If you take pride in welcoming guests while keeping everyone safe, supported and comfortable, we’d love to hear from you!
Security Officer / Door Supervisor employer: Imperial London Hotels
At The Imperial, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. As a new lifestyle hotel in the heart of Bloomsbury, London, we offer our Security Team Members not only competitive benefits like 28 days holiday and extensive training opportunities but also a unique chance to be part of an exciting opening team, ensuring a safe and welcoming environment for our guests while enjoying discounts across our F&B outlets and local businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer / Door Supervisor
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Officer / Door Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Imperial London Hotels. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Officer / Door Supervisor candidates.
✨Directly Apply to Imperial London Hotels
Don’t forget to apply for the Security Officer / Door Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Imperial London Hotels.
We think you need these skills to ace Security Officer / Door Supervisor
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Imperial London Hotels. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Imperial London Hotels.
How to prepare for a job interview at Imperial London Hotels
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Imperial London Hotels.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Imperial London Hotels.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Imperial London Hotels.
