At a Glance
- Tasks: Deliver exceptional room service and assist guests with arrivals and departures.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury.
- Benefits: Competitive pay, flexible hours, and a chance to be part of a new hotel opening.
- Other info: Dynamic work environment with opportunities for growth in the hospitality industry.
- Why this job: Be the friendly face that creates memorable experiences for guests in a vibrant setting.
- Qualifications: A warm personality and a passion for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
Role: Room Service/ Bell Room Attendant at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 Hours
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're looking for a warm, reliable and guest obsessed Room Service / Bell Room Attendant to deliver exceptional in room dining and front of house support. You'll be one of the first faces guests meet - and one of the last they remember.
What You'll Be Doing:
- Deliver room service orders promptly, presenting trays and trolleys with care and precision
- Assist with guest arrivals and departures, handling luggage confidently and safely
- Keep the bell room and service areas organised, clean and ready for the next arrival
- Respond swiftly to guest requests - from amenities to guidance - ensuring each interaction feels thoughtful and personal
- Support the setup and breakdown of in room dining equipment
- Maintain hygiene, safety and brand standards across guest facing and back of house areas
- Protect guest property with care, discretion and full compliance with security procedures
- Provide clear, friendly guidance - whether helping guests navigate the hotel or offering local recommendations
- Assist with taxis, transfers and special requests
- Support colleagues across Front of House
Room Service / Bell Room - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
At The Imperial Hotel, we pride ourselves on being a family-run establishment with a rich 187-year legacy, offering a warm and inclusive work environment in the heart of Bloomsbury, London. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within our newly opened lifestyle hotel, where you can be part of a dynamic team dedicated to delivering exceptional guest experiences. Join us and enjoy the unique advantage of working in a vibrant location, surrounded by London's cultural treasures, while being supported by a company that values your contributions and fosters a culture of collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service / Bell Room - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Room Service/Bell Room role at The Imperial.
✨Tip Number 2
Show your personality! When you get the chance for an interview, let your warm and friendly nature shine through. Remember, they’re looking for someone who’s guest-obsessed, so be sure to share any relevant experiences that highlight your passion for customer service.
✨Tip Number 3
Be prepared with questions! When you’re in the interview, ask about the hotel’s vision and how you can contribute to creating those authentic London experiences. This shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining The Imperial from the get-go. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Room Service / Bell Room - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Room Service / Bell Room role. Highlight any relevant experience you have in customer service or hospitality, and mention why you’re excited about joining The Imperial.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Imperial.
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research The Imperial Hotel and its offerings. Familiarise yourself with the services, dining options, and the overall vibe of the hotel. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating memorable guest experiences.
✨Showcase Your Guest-Centric Attitude
As a Room Service / Bell Room Attendant, being warm and reliable is key. Prepare examples from your past experiences where you went above and beyond for a guest. This could be anything from handling a special request to resolving an issue. Highlighting these moments will demonstrate your commitment to exceptional service.
✨Practice Your Communication Skills
In this role, you'll be interacting with guests frequently, so clear and friendly communication is essential. Practice answering common interview questions out loud, focusing on clarity and warmth in your tone. You might even want to role-play with a friend to get comfortable with the conversational flow.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview, reflecting the standards of The Imperial Hotel. A polished appearance shows that you take the opportunity seriously and understand the importance of presentation in the industry.
