At a Glance
- Tasks: Lead the front desk team and ensure smooth guest experiences at our vibrant hotel.
- Company: Join the Imperial London Hotels Group, a family-run business with 185 years of history.
- Benefits: Enjoy competitive pay, free meals, discounts, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for growth and employee recognition.
- Why this job: Be part of a fresh approach to hospitality in the heart of London.
- Qualifications: 2 years of hotel experience and a passion for creating memorable guest experiences.
The predicted salary is between 32450 - 32450 £ per year.
Imperial London Hotels Group based at President Hotel
40 hours a week (5 days out of 7 days weekly rota)
£32,450.00 + Benefits
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Reception Supervisor at our President Hotel. Nestled in the heart of London, Bloomsbury, opposite the picturesque Russell Square Gardens, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.
As a Reception Supervisor, you will be responsible for supporting in overseeing the front office operations, ensuring smooth check-in/out processes, and managing guest enquiries & complaints. This role includes supervising front-office team members, managing refunds and payment transactions, and ensuring high standards of front-office service to our guests.
Key Duties will include the following:
- Checking all arrivals for the next day, and any necessary in advance, plus entering and assigning all group bookings.
- Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
- Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
What we would like from you:
- Worked as a Front Office Supervisor/ Reception Manager with 2 years experience in the hotel industry.
- A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
- A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends.
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform & dry-cleaning.
- Workplace pension scheme.
- £300 Refer a Friend Scheme.
- Employee recognition.
- Employee awards.
- Social events.
- Interest-free Season Ticket Loan / Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
- Early Pay - Instantly access a portion of the pay you’ve already earned.
- Shopping discounts across several high-street brands and online retailers (via Each Person).
- Nursery Scheme via Each Person (subject to eligibility).
- Mental health first aiders support & well-being.
- Employee Assistance Programme- Supported by Hospitality Action.
You can explore additional benefits here:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
Reception Supervisor – Central London Front Desk Lead employer: Imperial London Hotels
Imperial London Hotels Group is an exceptional employer, offering a vibrant work environment in the heart of Bloomsbury, London. With a rich 185-year history, we prioritise employee growth and well-being through comprehensive benefits, including generous holiday allowances, discounts, and support programmes. Join our family-run team where your passion for hospitality can flourish, and be part of our exciting journey to redefine guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor – Central London Front Desk Lead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Imperial London Hotels. Understand their values and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reception Supervisor, you'll need to engage with guests and staff alike. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in previous roles. Use specific examples to illustrate your ability to prioritise and adapt to changing situations—this is key for the fast-paced environment at the President Hotel.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly the qualities we’re looking for in our next Reception Supervisor.
We think you need these skills to ace Reception Supervisor – Central London Front Desk Lead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences where you created memorable moments for guests, as this aligns perfectly with our mission at Imperial London Hotels.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight your relevant experience in front office operations and any leadership roles you've held, so we can see how you fit into our team.
Be Personable and Engaging:We’re looking for someone who can build rapport easily, so don’t be afraid to showcase your communication skills in your application. Use a friendly tone and share anecdotes that demonstrate your ability to connect with guests and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the President Hotel!
How to prepare for a job interview at Imperial London Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the Imperial London Hotels Group. Understand their history, values, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their mission of providing authentic London experiences.
✨Showcase Your Hospitality Passion
As a Reception Supervisor, your passion for hospitality is key. Be prepared to share specific examples of how you've created memorable experiences for guests in your previous roles. Highlight your ability to handle guest enquiries and complaints with a positive attitude, as this is crucial for the role.
✨Demonstrate Your Leadership Skills
Since you'll be supervising front-office team members, it's important to showcase your leadership abilities. Prepare to discuss how you've supported new staff in the past and how you ensure high standards of service. Use examples that illustrate your organisational skills and ability to manage multiple tasks effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle common situations at the front desk, such as managing a busy check-in period or resolving a guest complaint. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
