At a Glance
- Tasks: Supervise front office operations and ensure smooth guest experiences.
- Company: Join the Imperial London Hotels Group, a family-run business with 185 years of history.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Dynamic work environment with opportunities for growth and employee recognition.
- Why this job: Be part of a vibrant team in the heart of London, creating memorable experiences.
- Qualifications: 2 years experience in hotel reception and a passion for hospitality.
The predicted salary is between 32450 - 32450 £ per year.
Imperial London Hotels Group based at President Hotel
40 hours a week (5 days out of 7 days weekly rota)
£32,450.00 + Benefits
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Reception Supervisor at our President Hotel, nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury. The President Hotel offers an exciting workplace in the very center of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.
As a Reception Supervisor, you will be responsible for supporting in overseeing the front office operations, ensuring smooth check-in/out processes, and managing guest enquiries & complaints. This role includes supervising front-office team members, managing refunds and payment transactions, and ensuring high standards of front-office service to our guests.
Key Duties will include the following:
- Checking all arrivals for the next day, and any necessary in advance, plus entering and assigning all group bookings.
- Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
- Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
What we would like from you:
- Worked as a Front Office Supervisor/ Reception Manager with 2 years experience in the hotel industry.
- A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
- A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends.
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform & dry-cleaning.
- Workplace pension scheme.
- £300 Refer a Friend Scheme.
- Employee recognition.
- Employee awards.
- Social events.
- Interest-free Season Ticket Loan / Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
- Early Pay - Instantly access a portion of the pay you’ve already earned.
- Shopping discounts across several high-street brands and online retailers (via Each Person).
- Nursery Scheme via Each Person (subject to eligibility).
- Mental health first aiders support & well-being.
- Employee Assistance Programme- Supported by Hospitality Action.
You can explore additional benefits here.
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
Reception Supervisor employer: Imperial London Hotels
Imperial London Hotels Group is an exceptional employer, offering a vibrant work culture in the heart of Bloomsbury, London. With a rich 185-year history, we prioritise employee growth and well-being through comprehensive benefits, including generous holiday allowances, discounts, and support programmes. Join us to be part of a family-run company that values positivity, collaboration, and innovation in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Imperial London Hotels Group. Understanding their values and what makes them unique will help you connect during the conversation.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be interacting with guests and team members all day. Think of examples from your past experiences where you've created memorable moments for guests or resolved issues effectively.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and priorities, especially in a busy hotel environment. Share specific strategies that have worked for you in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Imperial London family. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight how you've created memorable moments for guests. We want to see that you’re all about making people feel welcome and valued.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight relevant experience, especially in front office operations, and mention any specific skills that match our job description. This shows us you’ve done your homework!
Be Personable and Engaging:Your written application is your first chance to connect with us, so keep it friendly and engaging! Use a conversational tone and don’t be afraid to let your personality shine through. We’re looking for someone who can build rapport easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Imperial London Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the Imperial London Hotels Group. Understand their history, values, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their mission of providing authentic London experiences.
✨Showcase Your Hospitality Passion
As a Reception Supervisor, your passion for hospitality is key. Be prepared to share specific examples of how you've created memorable experiences for guests in the past. Highlight your ability to handle guest enquiries and complaints with a positive attitude, as this is crucial for the role.
✨Demonstrate Your Leadership Skills
Since you'll be supervising front-office team members, it's important to showcase your leadership abilities. Think of instances where you've successfully trained new staff or managed a team under pressure. This will illustrate your capability to support and guide others effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. For example, how would you handle a double booking or a difficult guest? Practising these scenarios can help you articulate your thought process clearly during the interview.
