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- Tasks: Lead a team to create unforgettable guest experiences at the Royal National Hotel.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality excellence.
- Benefits: Enjoy a competitive salary, flexible hours, and various employee perks.
- Why this job: Be part of a dynamic team in the UK's largest hotel, making a real impact on guest satisfaction.
- Qualifications: Previous experience in hospitality management is essential; leadership skills are a must.
- Other info: This role offers a chance to grow within a historic and evolving hotel group.
The predicted salary is between 24890 - 37336 £ per year.
Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £31,113.44+ benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 6 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in d…
Reception Manager employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the unique heritage and culture of Imperial London Hotels. Understanding their values will help you align your approach to guest service and demonstrate that you are a good fit for their team.
✨Tip Number 2
Highlight your leadership skills during the interview. As a Reception Manager, you'll need to lead by example, so be prepared to share specific examples of how you've successfully managed teams in the past.
✨Tip Number 3
Showcase your problem-solving abilities. Be ready to discuss situations where you've addressed service quality issues or improved guest experiences, as this will demonstrate your proactive approach to management.
✨Tip Number 4
Research the Royal National Hotel specifically. Knowing details about its recent refurbishment and its significance as the UK's largest hotel can help you express genuine interest and enthusiasm for the role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Manager position. Understand the key duties and responsibilities, as well as the skills and experience required. This will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in hospitality or management roles. Provide specific examples of how you've delivered exceptional guest service and led a team, as these are crucial for this position.
Showcase Your Leadership Skills: Since the role involves leading a team, make sure to highlight your leadership qualities. Discuss any relevant experiences where you have successfully managed a team, resolved conflicts, or improved service standards.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for hospitality and your understanding of the company's values. Mention why you want to work at Imperial London Hotels and how you can contribute to enhancing the guest experience.
How to prepare for a job interview at Imperial London Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team, resolved conflicts, or improved service quality in past positions.
✨Know the Hotel's Heritage
Research Imperial London Hotels and understand its history and values. Mentioning specific details about the company’s heritage during your interview will show that you are genuinely interested in the role and the organization.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle difficult guests or improve service standards, and be ready to explain your thought process and actions.
