At a Glance
- Tasks: Supervise reservations, manage guest inquiries, and ensure smooth operations in a dynamic office environment.
- Company: Join the Imperial London Hotel Group, a family-run business with a rich 185-year legacy.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and access to training programmes.
- Other info: Exciting growth opportunities in a supportive and innovative team.
- Why this job: Be the key contact for guests, creating memorable experiences before they arrive.
- Qualifications: 2 years experience in hotel reservations and strong communication skills required.
The predicted salary is between 32066 - 32066 € per year.
Operations Supervisor - Central Reservations at Imperial London Hotel Group based at the Commercial Office. 40 hours a week (5 days out of 7 days weekly rota) £32,066.00 + Benefits.
Are you passionate about delivering exceptional customer experiences from behind the scenes? Do you excel at building strong relationships through clear and professional communication? Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting? If so, we’d love to hear from you!
We are seeking a highly dedicated and detail-oriented Reservations Supervisor to join our Reservations Team. In this role, you will be responsible for creating authentic London experiences by supervising all aspects of cluster reservations, including:
- Ensuring the accurate entry of bookings into the PMS System
- Preparing proforma invoices
- Monitoring timely deposit payments
- Enforcing adherence to payment deadlines
- Supporting in training new team members
- Providing ongoing support for development
- Efficiently managing guest inquiries, primarily through email and digital communication channels
Why Join Us?
Guests at our heart: The Imperial London Family of Hotels puts guests first. As a Reservations Supervisor, you’ll be the key contact for our guests before they even arrive, helping to create a positive experience through prompt and professional email communication.
Office-Based Environment
You will be based in our newly refurbished Commercial Office. This is a Call-Centre focused role where you’ll manage reservations, respond to guest enquiries, and ensure each interaction is handled with care. Your ability to juggle multiple tasks efficiently and communicate effectively via email or telephone will be essential.
Exciting Future
With a legacy spanning 185 years, our family-run company is rooted in tradition whilst looking to grow and innovate. We need someone who is excited to contribute to our high standard of guest service through meticulous attention to detail and effective digital communication whilst remaining adaptable to changes in the business.
What we’re looking for:
- 2 years experience in central reservations as a Reservations Supervisor in the hotel industry
- Strong proficiency in managing email correspondence
- Excellent both verbal and written communication skills
- A detail-oriented and organised approach, capable of managing multiple reservations and inquiries simultaneously
- Confidence using computer systems
Desirable Skills (Not required but a plus):
- Experience with hotel reservation systems (e.g., Opera, Amadeus, or similar)
- Previous experience in a hospitality or travel office environment
- Multilingual: Proficiency in additional languages is a bonus
What you’ll get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Free meals on duty
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ops Supervisor - Reservations employer: Imperial London Hotels
The Imperial London Hotel Group is an exceptional employer that prioritises guest satisfaction and employee development within a supportive office environment. With a rich history of 185 years, we offer a range of benefits including generous holiday allowances, training opportunities, and discounts across our hotels and restaurants, all while fostering a culture of teamwork and innovation. Join us to be part of a family-run business that values your contributions and encourages your growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Supervisor - Reservations
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Imperial London Hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to reservations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and professional in your responses. Remember, as a Reservations Supervisor, you'll need to demonstrate how you handle guest inquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Imperial London family.
We think you need these skills to ace Ops Supervisor - Reservations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ops Supervisor role. Highlight your experience in central reservations and any relevant skills that match what we're looking for, like managing email correspondence and attention to detail.
Showcase Your Communication Skills:Since this role involves a lot of email and digital communication, it’s crucial to demonstrate your written communication skills. Use clear, professional language in your application to show us you can handle guest inquiries effectively.
Highlight Relevant Experience:Don’t forget to mention your previous experience in the hotel industry, especially if you've worked as a Reservations Supervisor before. We want to see how your background aligns with our needs and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the Imperial London Family!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Imperial London Hotel Group and their values. Understand their approach to customer service and how they create memorable experiences for guests. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since the role involves a lot of email and digital communication, be prepared to demonstrate your written communication skills. You might even want to bring examples of previous correspondence or scenarios where you handled guest inquiries effectively.
✨Highlight Your Organisational Skills
As a Reservations Supervisor, juggling multiple tasks is key. Be ready to discuss specific examples from your past experience where you successfully managed several reservations or inquiries at once. This will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the Reservations Team. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
