At a Glance
- Tasks: Supervise reservations, manage guest inquiries, and ensure smooth operations in a dynamic office environment.
- Company: Join the Imperial London Family of Hotels, a 185-year-old family-run business.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and access to training programmes.
- Other info: Exciting growth opportunities in a supportive and innovative workplace.
- Why this job: Be the key contact for guests, creating memorable experiences before they arrive.
- Qualifications: 2 years experience in hotel reservations and strong communication skills required.
The predicted salary is between 32066 - 32066 £ per year.
Operations Supervisor - Central Reservations
Imperial London Hotel Group based at the Commercial Office
40 hours a week (5 days out of 7 days weekly rota)
32,066.00 + Benefits
- Are you passionate about delivering exceptional customer experiences from behind the scenes?
- Do you excel at building strong relationships through clear and professional communication?
- Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting?
If so, we'd love to hear from you!
We are seeking a highly dedicated and detail-oriented Reservations Supervisor to join our Reservations Team. In this role, you will be responsible for creating authentic London experiences by supervising all aspects of cluster reservations from ensuring the accurate entry of bookings into the PMS System, preparing proforma invoices, monitoring timely deposit payments, and enforcing adherence to payment deadlines. You will also support in training new team members, provide ongoing support for development, and efficiently manage guest inquiries, primarily through email and digital communication channels.
Why Join Us?
Guests at our heart: The Imperial London Family of Hotels puts guests first. As a Reservations Supervisor, you'll be the key contact for our guests before they even arrive, helping to create a positive experience through prompt and professional email communication.
Office-Based Environment: You will be based in our newly refurbished Commercial Office. This is a Call-Centre focused role where you'll manage reservations, respond to guest enquiries, and ensure each interaction is handled with care. Your ability to juggle multiple tasks efficiently and communicate effectively via email or telephone will be essential.
Exciting Future: With a legacy spanning 185 years, our family-run company is rooted in tradition whilst looking to grow and innovate. We need someone who is excited to contribute to our high standard of guest service through meticulous attention to detail and effective digital communication whilst remaining adaptable to changes in the business.
What we're looking for:
- 2 years experience in central reservations as a Reservations Supervisor in the hotel industry.
- Strong proficiency in managing email correspondence.
- Excellent both verbal and written communication skills.
- A detail-oriented and organised approach, capable of managing multiple reservations and inquiries simultaneously.
- Confidence using computer systems.
Desirable Skills (Not required but a plus):
- Experience with hotel reservation systems (e.g., Opera, Amadeus, or similar).
- Previous experience in a hospitality or travel office environment.
- Multilingual: Proficiency in additional languages is a bonus.
What you'll get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Free meals on duty
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company aiming to rewrite the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. We believe that great hospitality starts with the right people, and as our Reservations Supervisor, you'll play a crucial role in maintaining smooth operations and high guest satisfaction through your expert communication.
If you're ready to bring your best self to work, please apply today!
Ops Supervisor - ILH Central Office - Bloomsbury, London employer: Imperial London Hotels
At Imperial London Hotel Group, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a supportive office-based environment in Bloomsbury, comprehensive benefits including generous holiday allowances, training opportunities, and a strong focus on employee wellbeing, we foster a culture of growth and collaboration. Join us to be part of a family-run business with a rich legacy, where your contributions will help shape the future of hospitality in London.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Supervisor - ILH Central Office - Bloomsbury, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Imperial London Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our commitment to exceptional guest experiences and teamwork. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of email correspondence, consider doing mock interviews or writing sample emails. We want to see your professionalism shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Imperial London family.
We think you need these skills to ace Ops Supervisor - ILH Central Office - Bloomsbury, London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences! In your application, mention specific examples of how you've gone above and beyond in previous roles to create positive guest interactions.
Tailor Your Communication:We love clear and professional communication, so make sure your written application reflects that. Use a friendly tone, but keep it professional. Highlight your experience with email correspondence and how you manage inquiries effectively.
Highlight Your Detail Orientation:As a Reservations Supervisor, attention to detail is key. In your application, share instances where your meticulous approach has led to successful outcomes, whether it's managing bookings or training new team members.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Imperial London Family of Hotels.
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of an Ops Supervisor in a central reservations setting. Familiarise yourself with the key responsibilities like managing bookings and guest inquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully managed email correspondence or resolved guest issues in the past. Practising clear and professional responses can also help you stand out during the interview.
✨Demonstrate Your Attention to Detail
The job requires meticulous attention to detail, so be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your organisational skills made a difference, especially in managing multiple reservations or inquiries.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would handle them. This shows that you're proactive and prepared for the dynamic nature of the hospitality industry.
