At a Glance
- Tasks: As a Night Receptionist, you'll create memorable guest experiences and manage reservations.
- Company: Join the Imperial London Hotels Group, a family-run business with a rich 185-year legacy.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Other info: Flexible night shifts, with opportunities for career progression and dedicated training from day one.
- Why this job: Experience diverse interactions in a vibrant London setting while growing your career in hospitality.
- Qualifications: 1 year of front office experience, strong customer service skills, and basic IT knowledge required.
The predicted salary is between 22000 - 28000 £ per year.
Night Receptionist
Imperial London Hotel Groupbased in Bloomsbury, London
40 hours (5 out of 7 days weekly rota)
£25,856.00 - £26,965.00 + Benefits
Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you want to work in a unique, family-run hotel?
If so, we’d love to hear from you!
We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Night Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.
Based in Bloomsbury, you'll be in the heart of London. You’ll be part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. If you’re passionate about creating authentic London experiences and making every guest’s stay memorable. And we believe that starts with the right team.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: nights including weekends and bank holidays
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay - Instantly access a portion of the pay you’ve already earned
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
Night Receptionist in London employer: Imperial London Hotels
Imperial London Hotels Group is an exceptional employer that values its team members and fosters a supportive work culture. With a structured career path and dedicated training opportunities, employees can grow from Night Receptionist to Front Office Manager while enjoying benefits such as free meals, generous holiday allowances, and local discounts. Located in the vibrant Bloomsbury area, our family-run hotel offers a unique environment where every day brings new interactions with guests from around the world, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Familiarise yourself with the local area and attractions around Bloomsbury. Being knowledgeable about nearby sites will not only impress your interviewers but also help you provide exceptional service to guests.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the hotel staff or during the application process. A friendly and approachable attitude can make a lasting impression.
✨Tip Number 3
If you have experience with OPERA or similar PMS systems, be sure to mention it in conversations. Even if it's not essential, demonstrating familiarity with such tools can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns, especially night shifts and weekends. Highlighting your willingness to adapt will show that you're a team player ready to meet the hotel's needs.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Front Office Receptionist or Night Receptionist. Emphasise your customer service skills and any specific achievements in previous roles that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for hospitality. Mention your ability to create memorable guest experiences and your enthusiasm for working in a family-run hotel environment.
Highlight Relevant Skills:In your application, clearly outline your problem-solving abilities, flexibility with shift patterns, and basic IT skills. If you have experience with OPERA or speak multiple languages, be sure to mention these as they are desirable traits.
Showcase Your Team Spirit:Since the role requires a team-oriented attitude, include examples of how you've successfully worked in a team setting. This could be from previous jobs or even volunteer experiences where collaboration was key.
How to prepare for a job interview at Imperial London Hotels
✨Show Your Customer Service Skills
As a Night Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your friendly and caring personality.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've successfully resolved issues or handled difficult guests. This will showcase your problem-solving skills and flexibility, which are essential for the fast-paced hotel environment.
✨Familiarise Yourself with the Hotel and Local Attractions
Research the Imperial London Hotels Group and its offerings, as well as local attractions in Bloomsbury. Being knowledgeable about the area will help you engage with guests and promote the hotel's services effectively.
✨Emphasise Teamwork and Adaptability
Highlight your experience working in a team-oriented environment and your ability to adapt to varied shift patterns. This will demonstrate that you're a good fit for their close-knit team and can handle the demands of night shifts.
