Luggage Porter

Imperial London Hotels Group based at President Hotel

44 hours (4 days on, 4 days off weekly rota) £29,606.00 + Benefits

Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you!

We’re looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include:

• Organising luggage efficiently
• Assisting guests by opening doors and handling belongings
• Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis

In this role, you will adhere to front-office processes and procedures while maintaining high service standards. You will uphold health and safety protocols such as emergency and evacuation procedures, report incidents, conduct floor walks and understand the fire panel.

Why Join Us? This is a great opportunity to enhance your experience in front office operations. We provide a structured career path from Receptionist to Front Office Manager and support your growth every step of the way with dedicated training opportunities from day one. No two days are the same. You’ll interact with guests from around the world and work as part of a close-knit, supportive team. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment and charm.

What we’re looking for:

• 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem‑solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings and weekends
• Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast‑paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages

What you will get in return:

• 28 Days Holiday pro‑rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry‑cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest‑free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at gym, dry cleaners, bowling and restaurant outlets
• Early Pay – instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high‑street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Mental health first‑aiders support & well-being
• Employee Assistance Programme – supported by Hospitality Action

You can explore additional benefits here:

With a 185‑year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a start‑up. We have big plans for growth and need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth and pride. We are part of the Imperial London Family of Hotels, a family‑run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.