At a Glance
- Tasks: Be the voice of The Imperial Hotel, connecting calls and assisting guests with a smile.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury, London.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts on food and drinks.
- Other info: Dynamic work environment with opportunities for career growth and wellbeing support.
- Why this job: Make a real impact by providing exceptional customer service in a vibrant new hotel.
- Qualifications: Excellent phone skills, customer service experience, and a knack for multitasking.
The predicted salary is between 25000 - 30000 £ per year.
Role: Switchboard Coordinator at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 hours (5 of 7 days weekly rota)
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're searching for a confident, tech-savvy and customer-focused Switchboard Coordinator. You'll be the voice of the hotel - connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You'll Be Doing:
- Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
- Handle calls professionally, providing clear information or directing callers to the right departments.
- Monitor system performance, report faults and follow procedures for emergency and priority calls.
- Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
- Ensure detailed record-keeping, smooth handovers and consistent communication standards.
- Provide out-of-hours support for staff and guests, maintaining a 24-hour service.
Who You Are:
- Excellent telephone manner with proven customer service experience.
- Strong written and spoken English, confident with MS Office and multitasking.
- Calm, organised and able to prioritise under pressure.
- Bonus: experience with switchboard systems or hospitality environments.
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning.
- Interest free Season Ticket Loan.
- Workplace Pension.
- Team Member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Caf.
- Employee funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme.
Ready to be the Voice of the Hotel? If you excel at communication and love being at the heart of operations, we'd love to hear from you!
Switchboard Coordinator - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
At The Imperial Hotel, a new lifestyle destination in Bloomsbury, London, we pride ourselves on being a family-run company with a rich 187-year legacy. Our commitment to employee growth is evident through our ILH Training Academy and various benefits, including generous holiday allowances, discounts, and wellbeing support, all within a vibrant and supportive work culture that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Coordinator - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around Bloomsbury and check out The Imperial. Familiarising yourself with the area and the hotel's offerings will help you connect better during your chat.
✨Tip Number 2
Practice your phone skills! Since you'll be the voice of the hotel, it’s crucial to sound confident and friendly. Grab a friend and do some mock calls to sharpen your telephone manner and ensure you're ready to impress.
✨Tip Number 3
Show off your tech-savviness! Brush up on any switchboard systems or similar tech you might have used before. If you can demonstrate your ability to handle the NEC Business ConneCT system, you'll definitely stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our family-run company with a rich legacy.
We think you need these skills to ace Switchboard Coordinator - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the voice of the hotel, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your customer service experience!
Tailor Your Application:Take a moment to tailor your CV and cover letter to the Switchboard Coordinator role. Highlight any relevant experience with switchboard systems or hospitality environments, as this will show us you’re a great fit for our team.
Be Tech-Savvy:Mention any experience you have with technology, especially if you've worked with systems like NEC Business ConneCT or similar. We love tech-savvy candidates who can handle calls with speed and accuracy!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Tech
Familiarise yourself with the NEC Business ConneCT system and any other switchboard technology mentioned in the job description. Being tech-savvy is crucial for this role, so be ready to discuss your experience with similar systems or how you would approach learning new ones.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Think about times when you provided exceptional service or resolved issues effectively. This will demonstrate your ability to be the voice of the hotel and connect with guests professionally.
✨Practice Your Communication
Since you'll be managing calls and providing information, practice speaking clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you articulate your thoughts and respond to questions under pressure.
✨Understand the Hotel's Values
Research Imperial London Hotels and their commitment to authentic London experiences. Be prepared to discuss how your values align with theirs and how you can contribute to creating a welcoming atmosphere at The Imperial.
