At a Glance
- Tasks: Deliver exceptional room service and assist guests with arrivals and departures.
- Company: Join the family-run Imperial London Hotels with a rich 187-year legacy.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts at our hotel and restaurants.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that makes every guest's stay memorable in a vibrant new hotel.
- Qualifications: Experience in hospitality or service roles, strong communication, and organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Role: Room Service/ Bell Room Attendant at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 Hours
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're looking for a warm, reliable and guest obsessed Room Service / Bell Room Attendant to deliver exceptional in room dining and front of house support. You'll be one of the first faces guests meet - and one of the last they remember.
What You'll Be Doing:
- Deliver room service orders promptly, presenting trays and trolleys with care and precision
- Assist with guest arrivals and departures, handling luggage confidently and safely
- Keep the bell room and service areas organised, clean and ready for the next arrival
- Respond swiftly to guest requests - from amenities to guidance - ensuring each interaction feels thoughtful and personal
- Support the setup and breakdown of in room dining equipment
- Maintain hygiene, safety and brand standards across guest facing and back of house areas
- Protect guest property with care, discretion and full compliance with security procedures
- Provide clear, friendly guidance - whether helping guests navigate the hotel or offering local recommendations
- Assist with taxis, transfers and special requests
- Support colleagues across Front of House and F&B, especially during peak times
- Report maintenance issues promptly and participate in team briefings to help refine service flow
- Contribute ideas that enhance efficiency, service quality and the overall guest experience
Who You Are:
- Experienced in guest facing hospitality or any service led role
- Calm, professional and confident when assisting guests
- Strong organisational skills with excellent attention to detail
- Comfortable with manual handling and safe handling of luggage, trays and trolleys
- Able to communicate clearly in spoken English
- A natural team player with a warm, reassuring presence
Advantageous: hotel experience, familiarity with order taking systems, local knowledge, manual handling training, food safety or first aid qualifications.
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Caf
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Make Every Guest Looked After? If you take pride in great service, love helping people and enjoy a role where no two days are the same, we'd be delighted to hear from you!
Room Service / Bell Room - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With a legacy of 187 years, the company provides extensive growth opportunities through its ILH Training Academy, alongside generous benefits such as 28 days holiday, discounted hotel stays, and access to mental health support. Working at The Imperial in Bloomsbury means being part of a dynamic team in a newly re-imagined hotel, where your contributions directly enhance the guest experience in one of London's most iconic neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service / Bell Room - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Tip Number 1
Get to know the hotel! Familiarise yourself with The Imperial's offerings and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more memorable.
✨Tip Number 2
Practice your communication skills! Being a Room Service/Bell Room Attendant means you'll be interacting with guests all day. Work on being clear, friendly, and engaging in your conversations to leave a lasting impression.
✨Tip Number 3
Show off your organisational skills! Keep everything tidy and ready for action. A well-organised bell room not only looks good but also helps you respond quickly to guest requests, making their experience seamless.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for working at The Imperial right from the start.
We think you need these skills to ace Room Service / Bell Room - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in guest-facing roles. We love seeing how your past experiences can contribute to making our guests feel special at The Imperial.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Room Service / Bell Room role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Imperial.
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research The Imperial Hotel and its offerings. Familiarise yourself with the services, dining options, and the local area. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you've gone above and beyond for guests. Whether it’s a memorable interaction or a challenging situation you handled, these stories will demonstrate your guest-obsessed attitude that the hotel is looking for.
✨Practice Clear Communication
As a Room Service / Bell Room Attendant, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with the types of interactions you’ll have with guests.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role is casual, showing that you understand the importance of presentation in hospitality will reflect well on your commitment to the job.
