At a Glance
- Tasks: Create memorable experiences for guests and manage reservations in a vibrant hotel environment.
- Company: Join the Imperial London Hotels Group, a family-run business with a rich legacy.
- Benefits: Enjoy competitive pay, flexible hours, free meals, and discounts at local businesses.
- Other info: Opportunities for career progression and dedicated training from day one.
- Why this job: Meet diverse guests and grow your career in a supportive, dynamic team.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 10 - 15 € per hour.
Day Receptionist at Imperial London Hotels Group based at Tavistock Hotel.
Zero hours (Weekly rota) £12.43 PH / £25,856.00 Pro Rata.
Benefits:
- Do you love meeting new people and sparking conversations?
- Are you a friendly and organised team player with a knack for making others feel at ease?
- Do you want to work in a unique, family-run hotel?
We are looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist to Reception Supervisor, Assistant Front Office Manager, and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you will gain the skills and experience needed to progress in your role. No two days are the same. You will interact with guests from around the world and work as part of a close-knit, supportive team. Nestled opposite the picturesque Tavistock Square Gardens in the vibrant heart of Bloomsbury, London, the Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar.
What we are looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay - Instantly access a portion of the pay you have already earned
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you are ready to bring your expertise to support us with our new chapter, please apply today!
Receptionist 0 Hours Contract - London employer: Imperial London Hotels
Imperial London Hotels Group is an exceptional employer that values its team members and fosters a supportive work culture. Located in the vibrant heart of Bloomsbury, our family-run hotel offers structured career growth opportunities, comprehensive training from day one, and a range of benefits including generous holiday allowances, employee recognition programmes, and local discounts. Join us to be part of a close-knit team where every day brings new interactions and experiences, all while contributing to creating memorable stays for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist 0 Hours Contract - London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Tavistock Hotel and its unique offerings. This will not only impress the hiring team but also help you tailor your answers to show how you can enhance their guests' experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of some examples from your past experience where you've gone above and beyond for customers. Share these stories during your interview to showcase your natural flair for customer service.
✨Tip Number 3
Be flexible! The job requires working varied shifts, so be ready to discuss your availability. Highlight your adaptability and willingness to work early mornings, evenings, and weekends – it shows you're committed to being part of the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our family-run hotel. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Receptionist 0 Hours Contract - London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and warm personality shine through! We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love customer service.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone who knows the ins and outs of hotel operations, so mention any specific skills or achievements that relate to the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Imperial London Hotels Group!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the Tavistock Hotel and the Imperial London Hotels Group. Familiarise yourself with their services, local attractions, and the unique aspects of their hospitality. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experience where you provided exceptional customer service or resolved issues effectively. Highlighting these moments will demonstrate your natural flair for making others feel at ease.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common challenges faced in a hotel reception setting, like handling difficult guests or managing overbookings. Practising your responses will help you articulate your thought process during the interview.
✨Emphasise Teamwork and Flexibility
The job requires a team-oriented attitude and flexibility with shifts. Be prepared to discuss how you've worked collaboratively in previous roles and your willingness to adapt to varying schedules. This shows that you're not just a great individual contributor but also a supportive team player.
