At a Glance
- Tasks: Supervise front office operations and ensure smooth guest experiences at the President Hotel.
- Company: Join the Imperial London Family of Hotels, a historic and innovative hospitality group.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Other info: Flexible shifts and excellent career growth opportunities await you!
- Why this job: Be part of a vibrant team creating memorable experiences in the heart of London.
- Qualifications: 2 years hotel experience, strong communication skills, and a passion for hospitality.
The predicted salary is between 32450 - 32450 £ per year.
Imperial London Hotels Group based at President Hotel, 40 hours a week (5 days out of 7 days weekly rota), £32,450.00.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Reception Supervisor at our President Hotel, nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury. The President Hotel offers an exciting workplace in the very centre of London, with 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience.
As a Reception Supervisor, you will be responsible for supporting in overseeing the front office operations, ensuring smooth check-in/out processes, and managing guest enquiries & complaints. This role includes supervising front-office team members, managing refunds and payment transactions, and ensuring high standards of front-office service to our guests.
Key Duties will include the following:
- Checking all arrivals for the next day, and any necessary in advance, plus entering and assigning all group bookings.
- Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
- Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
What we would like from you:
- Worked as a Front Office Supervisor/Reception Manager with 2 years experience in the hotel industry.
- A passion for hospitality; you are all about creating memorable experiences for others no matter what time of day.
- Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
- A multi-tasker with excellent organisation skills, able to prioritise workload and adapt to changing priorities where needed.
- A positive can-do attitude; calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends.
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform & dry-cleaning.
- Workplace pension scheme.
- £300 Refer a Friend Scheme.
- Employee recognition and awards.
- Social events.
- Interest-free Season Ticket Loan / Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
- Early Pay - Instantly access a portion of the pay you've already earned.
- Shopping discounts across several high-street brands and online retailers (via Each Person).
- Nursery Scheme via Each Person (subject to eligibility).
- Mental health first aiders support & well-being.
- Employee Assistance Programme- Supported by Hospitality Action.
You can explore additional benefits here.
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
So, if you're ready to bring your expertise to support us with our new chapter, please apply today!
Reception Supervisor - President Hotel - Bloomsbury, London employer: Imperial London Hotels
As a Reception Supervisor at the President Hotel, part of the Imperial London Hotels Group, you will join a family-run company with over 185 years of history, dedicated to providing authentic London experiences. Located in the vibrant heart of Bloomsbury, our workplace fosters a supportive and engaging culture, offering numerous benefits such as generous holiday allowances, employee recognition programmes, and discounts for friends and family. With a focus on growth and innovation, we provide ample opportunities for personal and professional development, making us an excellent employer for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - President Hotel - Bloomsbury, London
✨Tip Number 1
Get to know the hotel! Research the President Hotel and the Imperial London Hotels Group. Understanding their values and what makes them unique will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and the role, plus it shows your enthusiasm for joining the team.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you've handled guest complaints or managed a busy front office. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the Imperial London family. Don’t miss out!
We think you need these skills to ace Reception Supervisor - President Hotel - Bloomsbury, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Reception Supervisor role. Highlight your previous front office experience and any specific achievements in hospitality that show you’re the perfect fit for our team.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and why you want to join the Imperial London Family. Be personable and engaging, just like we are with our guests!
Showcase Your Communication Skills:Since this role involves managing guest enquiries and complaints, it’s essential to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d interact with our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Imperial London Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the Imperial London Hotels Group and the President Hotel specifically. Understand their values, history, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing authentic London experiences.
✨Showcase Your Passion for Hospitality
As a Reception Supervisor, your passion for creating memorable experiences is crucial. Be prepared to share specific examples from your previous roles where you went above and beyond for guests. Highlighting your enthusiasm for hospitality will resonate well with the interviewers and demonstrate that you’re a great fit for their team.
✨Demonstrate Your Leadership Skills
Since this role involves supervising front-office team members, be ready to discuss your leadership style. Share instances where you successfully managed a team, resolved conflicts, or trained new staff. This will illustrate your ability to lead effectively and maintain high standards of service, which is key for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of a few challenging situations you've faced in the past and how you resolved them. This will showcase your calmness under pressure and your multi-tasking abilities, both of which are essential for a Reception Supervisor.
