At a Glance
- Tasks: Lead a dynamic front desk team to create unforgettable guest experiences.
- Company: Join the Imperial London Hotels Group, a family-run business with 185 years of history.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and discounts at our hotels and restaurants.
- Other info: Opportunities for professional growth in a supportive and innovative environment.
- Why this job: Be part of a fresh approach to hospitality in the heart of Bloomsbury.
- Qualifications: Experience in hotel reception management and a passion for exceptional service.
The predicted salary is between 33168 - 33168 £ per year.
Imperial London Hotels Group based at Royal National & City Sleeper
40 hours (5 days of 7 days off weekly rota)
33,168.00 GBP + Benefits
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Reception Manager at Royal National & City Sleeper. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London. Our Royal National Hotel and City Sleeper is the largest hotel in the UK. We boast over 1600 guest rooms. Each day brings new challenges as we forge to create authentic London experiences and memorable stays within everyone's reach.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working alongside the Front Office Manager, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
- Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
- Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards.
- Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise.
- Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed.
- Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best.
What we would like from you:
- Previous experience as a Reception Manager or Front of House supervisor in the hotel industry.
- A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- Strong communication skills, both written and verbal with strong experience in dealing with customer complaints/feedback.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform & dry-cleaning.
- Workplace pension scheme.
- 300 Refer a Friend Scheme.
- Employee recognition.
- Employee awards.
- Social events.
- Interest-free Season Ticket Loan / Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
- Early Pay - Instantly access a portion of the pay you've already earned.
- Shopping discounts across several high-street brands and online retailers (via Each Person).
- Nursery Scheme via Each Person (subject to eligibility).
- Mental health first aiders support & well-being.
- Employee Assistance Programme- Supported by Hospitality Action.
You can explore additional benefits here:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today!
Reception Manager - Royal National Hotel - Bloomsbury, London employer: Imperial London Hotels
Imperial London Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. With a rich 185-year history, we provide our team with comprehensive benefits, including generous holiday allowances, professional development opportunities, and a supportive environment that fosters collaboration and innovation. Located in the heart of Bloomsbury, our hotels are dedicated to creating memorable experiences for both guests and staff alike, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Royal National Hotel - Bloomsbury, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Imperial London Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in person! If you're nearby, pop into the Royal National Hotel and introduce yourself. A warm smile and a genuine interest can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by role-playing common scenarios you might face as a Reception Manager. Think about how you'd handle guest complaints or lead your team during busy times. Practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! It shows you're serious about joining the Imperial London family and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Reception Manager - Royal National Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable moments for guests. We want to see that you’re all about making every stay special.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reception Manager role. Highlight your relevant experience in the hotel industry and how it aligns with our mission at Imperial London Hotels. We appreciate a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complex sentences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly. Plus, it shows you’re keen on joining our team at Imperial London Hotels!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Royal National Hotel and its values. Research their approach to hospitality and think about how your experience aligns with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples from your past roles where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints and service shortfalls. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, ongoing training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the role and the company.
