People & Development Business Partner - Mat Cover in London

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains the UK's largest hotel with over 1,600 rooms, Bedford Hotel, President Hotel, Tavistock Hotel, Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH's flagship 4* Lifestyle Hotel in 2026.

We’re looking for a dedicated and approachable HR Business Partner to join our People and Development team at our office near Russell Square, central London. As a key member of our HR team, you’ll play an essential role in supporting our managers and employees, ensuring our teams have the resources and support they need.

Why Join Us?

• People at our heart: The Imperial London Family of Hotels puts people first. As an HR Business Partner, you’ll be the go-to person for employee support, helping to create an environment where everyone feels valued and empowered.
• Dynamic Environment: Each day brings a new opportunity to make a difference. You’ll work closely with our teams across our Bloomsbury based hotels, all within a short walk from each other, providing HR support that helps our team members thrive.

What You’ll Be Doing

• Provide accurate, timely advice on all People & Development / ER matters to Hotel Managers, HODs, senior leadership and colleagues.
• Lead on complex ER cases, including disciplinary, grievance and appeal hearings.
• Support managers with conflict resolution and absence management.
• Ensure all ER activity aligns with company values and UK employment law.
• Deliver a professional, forward-thinking HR service covering the full employee lifecycle onboarding, engagement, ER and compliance.
• Use people data, metrics and trends to drive decision‑making and support business improvements.
• Build strong relationships with managers, coaching and supporting them to confidently lead their teams.
• Promote our core values — Positive, Care, Collaborate, Growth and Pride in everything you do.
• Help shape a culture where colleagues feel valued, supported and able to thrive.
• Champion wellbeing initiatives and support improvements to employee benefits.
• Strengthen communication and feedback channels across teams.

Who You Are

• Proven experience in a People & Development / HR role (Advisor, Officer or Business Partner level).
• Strong experience advising managers on ER issues and absence, capability, disciplinary and grievance processes.
• Knowledge of HR best practice across recruitment, L&D, employee relations, attendance and engagement.
• Up‑to‑date understanding of UK employment law and GDPR.
• Experience handling sensitive and confidential matters with professionalism.
• Strong communication skills — written, verbal and interpersonal.
• Confidence working with managers at all levels.
• Excellent organisation, prioritisation and attention to detail.
• Problem‑solving ability and sound judgement.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, Outlook).

Qualifications

• CIPD Level 5 (or equivalent) or QBE with a minimum of 3 years relevant experience.
• Evidence of continuous professional development.

What’s In It for You

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study.
• Holiday Purchase Scheme.
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning.
• Interest-free Season Ticket Loan.
• Workplace Pension.
• Team member flat rate and 50% friends and family hotel discount.
• 50% discount across ILH F&B outlets.
• Discounted drinks at Blooms Café.
• Employee-funded Health Cash Plan.
• Local Bloomsbury discounts.
• Early Pay access.
• Shopping discounts with selected retailers.
• Salary sacrifice schemes including nursery care, cycle to work and technology.
• Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme.

Ready to Help Shape the Future of Imperial? If you’re passionate about delivering exceptional experiences and want to play a defining role in our newly transformed flagship hotel, we’d love to hear from you.