At a Glance
- Tasks: Supervise reservations, manage guest inquiries, and ensure smooth operations in a dynamic office environment.
- Company: Join the Imperial London Family of Hotels, a 185-year-old family-run business.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and access to training programmes.
- Other info: Exciting growth opportunities in a supportive and innovative workplace.
- Why this job: Be the key contact for guests, creating memorable experiences before they arrive.
- Qualifications: 2 years experience in hotel reservations and strong communication skills required.
The predicted salary is between 32066 - 32066 £ per year.
Operations Supervisor - Central Reservations at Imperial London Hotel Group based at the Commercial Office.
40 hours a week (5 days out of 7 days weekly rota).
Are you passionate about delivering exceptional customer experiences from behind the scenes? Do you excel at building strong relationships through clear and professional communication? Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting? If so, we'd love to hear from you!
We are seeking a highly dedicated and detail-oriented Reservations Supervisor to join our Reservations Team. In this role, you will be responsible for creating authentic London experiences by supervising all aspects of cluster reservations, including:
- Ensuring the accurate entry of bookings into the PMS System.
- Preparing proforma invoices.
- Monitoring timely deposit payments.
- Enforcing adherence to payment deadlines.
You will also support in training new team members, provide ongoing support for development, and efficiently manage guest inquiries, primarily through email and digital communication channels.
Why Join Us?
- Guests at our heart: The Imperial London Family of Hotels puts guests first. As a Reservations Supervisor, you'll be the key contact for our guests before they even arrive, helping to create a positive experience through prompt and professional email communication.
- Office-Based Environment: You will be based in our newly refurbished Commercial Office. This is a Call-Centre focused role where you'll manage reservations, respond to guest enquiries, and ensure each interaction is handled with care.
- Exciting Future: With a legacy spanning 185 years, our family-run company is rooted in tradition whilst looking to grow and innovate.
What we're looking for:
- 2 years experience in central reservations as a Reservations Supervisor in the hotel industry.
- Strong proficiency in managing email correspondence.
- Excellent both verbal and written communication skills.
- A detail-oriented and organised approach, capable of managing multiple reservations and inquiries simultaneously.
- Confidence using computer systems.
Desirable Skills (Not required but a plus):
- Experience with hotel reservation systems (e.g., Opera, Amadeus, or similar).
- Previous experience in a hospitality or travel office environment.
- Multilingual: Proficiency in additional languages is a bonus.
What you'll get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Free meals on duty.
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning.
- Interest free Season Ticket Loan.
- Workplace Pension.
- Team member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Caf.
- Employee funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme.
You can explore additional benefits here.
About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company aiming to rewrite the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. We believe that great hospitality starts with the right people, and as our Reservations Supervisor, you'll play a crucial role in maintaining smooth operations and high guest satisfaction through your expert communication. If you're ready to bring your best self to work, please apply today!
Ops Supervisor - ILH Central Office - Bloomsbury, London employer: Imperial London Hotels
The Imperial London Hotel Group is an exceptional employer that prioritises guest satisfaction and employee development within a supportive office environment. With a rich 185-year legacy, we offer a range of benefits including generous holiday allowances, training opportunities, and a strong focus on wellbeing, making it an ideal place for those looking to grow in the hospitality industry while enjoying a collaborative and innovative work culture in the heart of Bloomsbury, London.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Supervisor - ILH Central Office - Bloomsbury, London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into the Imperial London Hotel Group's history and values. This way, you can show how your passion for exceptional customer experiences aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle multiple tasks, just like you'd do in the Reservations Supervisor role.
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and the training process for new members. This shows you're genuinely interested in contributing to the team and eager to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Ops Supervisor - ILH Central Office - Bloomsbury, London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences! In your application, share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in central reservations. We want to see how your skills align with the Ops Supervisor role, so don’t hold back on showcasing your expertise!
Communicate Clearly:Since this role involves a lot of email communication, ensure your written application is clear and professional. Use concise language and check for any typos or errors – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Imperial London Family!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of an Ops Supervisor in a hotel setting. Familiarise yourself with the key responsibilities like managing reservations and handling guest inquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully managed email correspondence or resolved guest issues in the past. Practising clear and professional responses can also help you stand out during the interview.
✨Demonstrate Attention to Detail
As a Reservations Supervisor, being detail-oriented is crucial. Bring up specific instances where your attention to detail made a difference, whether it was in managing bookings or ensuring compliance with payment deadlines. This will highlight your suitability for the role.
✨Be Ready to Adapt
The hospitality industry is always changing, so be prepared to discuss how you've adapted to new challenges in previous roles. Share examples of how you've embraced change and contributed to a positive work environment, which aligns with the company's values of growth and collaboration.
