Internal Communications Manager - ILH Central Office - Bloomsbury, London

We're looking for an Internal Communications Manager to bring clarity, energy and connection to our teams who make hospitality happen.

Imperial London Hotels is a family-owned group with nearly 190 years of heritage, and we're in a big moment of change. A new flagship hotel. A rooftop destination (Arcus). A sharper focus on family brand and storytelling. We're looking for a dynamic and innovative individual to join our Internal Comms team at our head office in Russell Square, central London.

This is a role for someone who can turn messages into momentum: translating strategy into clear storytelling, building channels that people use, and strengthening the everyday "line of sight" between leadership and the teams on the ground.

What you'll be doing

• Develop and deliver internal communication plans aligned to business priorities, seasonal peaks and key people moments.
• Create compelling content for a variety of audiences, front office, housekeeping, food & beverage, maintenance, and leadership teams.
• Manage internal channels such as newsletters, intranet/employee pages, digital screens, team briefings and email communications.
• Write, edit and quality check communications to ensure clarity, tone and accuracy are always written for real working environments.
• Partner with HR, Operations and leadership to ensure messages land properly, on time, and with the right level of detail.
• Support change and engagement, helping teams understand "why", "what's changing" and "what it means for them".
• Track engagement and effectiveness through feedback, analytics and pulse-checks, then refine what you do.
• Oversee internal campaigns such as recognition, colleague updates, onboarding communications and cultural initiatives.

What we're looking for

• We're keen to hear from candidates who are confident communicators, comfortable working at pace, and passionate about helping people feel connected.
• You'll have the ability to balance professionalism with approachability, bringing structure without losing warmth.
• Experience in internal communications, employee engagement, HR communications or a similar role.
• Excellent writing and editing skills, able to craft messages that are engaging, accessible and action-oriented.
• A strong understanding of how to communicate effectively across different audiences and seniority levels.
• Comfort working with multiple stakeholders and delivering to deadlines in a fast-paced environment.
• Practical knowledge of communications channels and campaign planning (digital and face-to-face).
• Strong organisational skills with an eye for detail.
• A collaborative mindset and the ability to build trust with operational teams.

What you will get in return

• 28 days holiday, rising to 33 with length of service
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning
• Interest free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme

You can explore additional benefits here.