At a Glance
- Tasks: Manage room reservations and promote our Guest Loyalty Programme in a vibrant hotel environment.
- Company: Join the Imperial London Hotels Group, a family-run business with a rich 185-year legacy.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts on food, drinks, and hotel stays.
- Other info: Flexible shifts and excellent career progression opportunities await you!
- Why this job: Be part of a dynamic team in the heart of London, enhancing your hospitality skills.
- Qualifications: 1 year of front office experience and basic IT skills required.
The predicted salary is between 22000 - 26000 £ per year.
Do you want to work in a unique, family-run hotel? We're looking for a warm and welcoming Receptionist to join our dedicated Front Office team. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.
Our reception area often resembles a bustling airport terminal - fast-paced, exciting, and full of energy! Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers.
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Proficiency in multiple languages
28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people.
Hotel Receptionist - Weekends in London employer: Imperial London Hotels
Join the Imperial London Hotels Group as a Hotel Receptionist at the Royal National Hotel, where you'll be part of a warm, family-run environment in the vibrant Bloomsbury area. With a strong focus on employee growth, we offer structured career paths, extensive training opportunities, and a range of benefits including generous holiday allowances, discounts, and wellbeing support, making it an excellent place for those seeking meaningful and rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Weekends in London
✨Tip Number 1
Get to know the hotel! Research the Royal National Hotel and its services. When you walk in for your interview, you’ll impress them with your knowledge about their offerings and local attractions.
✨Tip Number 2
Show off your personality! As a Receptionist, being warm and welcoming is key. Practice how you’d greet guests and handle common queries. Let your enthusiasm shine through during the interview!
✨Tip Number 3
Be ready for a fast-paced environment! Share examples from your past experience where you thrived under pressure. This will show that you can handle the bustling reception area like a pro.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about training opportunities and career progression. It’s a great way to demonstrate that you’re serious about growing with the company.
We think you need these skills to ace Hotel Receptionist - Weekends in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and welcoming side of you that fits perfectly with our family-run hotel vibe. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We love seeing how your past roles have prepared you for this position, so be specific about your skills in managing reservations and customer service. Tailoring your application shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on being part of the Imperial London Family. We can’t wait to hear from you!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the Royal National Hotel and its services. Familiarise yourself with their guest loyalty programme and local attractions. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your People Skills
As a receptionist, you'll be the face of the hotel. Practice how you can convey warmth and professionalism in your responses. Think of examples from your past experience where you've successfully handled guest inquiries or resolved issues.
✨Prepare for Fast-Paced Scenarios
Given that the reception area is often bustling, be ready to discuss how you manage stress and multitask. Prepare a few anecdotes that highlight your ability to stay calm under pressure and efficiently handle multiple tasks at once.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
