At a Glance
- Tasks: Create memorable experiences for guests and manage reservations in a vibrant hotel environment.
- Company: Join the family-run Royal National Hotel in the heart of Bloomsbury, London.
- Benefits: Competitive salary, 28 days holiday, training opportunities, and career progression.
- Other info: Enjoy working in a lively location with excellent on-site dining options.
- Why this job: Meet diverse guests and thrive in a fast-paced, supportive team atmosphere.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 28071 - 28071 £ per year.
Imperial London Hotels Group based at Royal National & City Sleeper is looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out.
Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an authentic London experience and memorable stay.
Why Join Us?
- This is a great opportunity to enhance your experience in front office operations; we provide a structured career path.
- From Receptionist to Reception Supervisor, Assistant Front Office Manager, and Front Office Manager, we support your growth every step of the way.
- With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.
- No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.
- Our reception area often resembles a bustling airport terminal - fast-paced, exciting, and full of energy!
Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.
What we're looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return: 28 days holiday, rising to 33 with length of service.
Hotel Receptionist - Royal National Hotel - Bloomsbury, London employer: Imperial London Hotels
Imperial London Hotels Group offers a vibrant and supportive work environment at the Royal National Hotel, where you can thrive as a Hotel Receptionist in the heart of Bloomsbury, London. With a strong focus on employee growth, we provide structured career paths and dedicated training from day one, ensuring you have the skills to advance your career. Enjoy the unique experience of working in a family-run hotel, where no two days are the same, and you'll engage with guests from around the world while being part of a close-knit team.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Royal National Hotel - Bloomsbury, London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Royal National Hotel and its services. This will not only help you answer questions better but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, try role-playing common scenarios with friends or family. This will help you feel more confident when interacting with guests during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure to wear something smart and professional for your interview to reflect the warm and welcoming vibe of the hotel.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Hotel Receptionist - Royal National Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and warm personality shine through. We want to see the real you, so don’t be afraid to sprinkle in a bit of your character while keeping it professional!
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone with a knack for customer service, so share specific examples of how you've made guests feel welcome and at ease.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the Royal National Hotel and its services. Familiarise yourself with their amenities, local attractions, and the 1837 Guest Loyalty Programme. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. During the interview, demonstrate your friendly and welcoming personality. Share examples of how you've made guests feel at ease in previous roles, and highlight your ability to spark conversations with people from diverse backgrounds.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you successfully handled guest complaints or tricky reservations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, reflecting the hotel's standards. Also, make sure to arrive on time—being punctual shows respect for the interviewer's time and demonstrates your reliability, which is crucial in the hospitality industry.
