At a Glance
- Tasks: Manage room reservations and provide excellent customer service in a vibrant hotel environment.
- Company: Join the Imperial London Family of Hotels, a unique, family-run business.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts on food and accommodation.
- Other info: Flexible shifts and a supportive work culture focused on your growth.
- Why this job: Be part of a dynamic team in the heart of London with clear career progression.
- Qualifications: 1 year of front office experience and basic IT skills required.
The predicted salary is between 22000 - 26000 £ per year.
Do you want to work in a unique, family-run hotel? We're looking for a warm and welcoming Receptionist to join our dedicated Front Office team. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.
Our reception area often resembles a bustling airport terminal - fast-paced, exciting, and full of energy! Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers.
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Proficiency in multiple languages
28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people.
Hotel Receptionist / Front Desk Agent in London employer: Imperial London Hotels
Join the Imperial London Hotels Group as a Hotel Receptionist at the Royal National Hotel, where you'll be part of a warm, family-run environment in the vibrant Bloomsbury area. With a strong focus on employee growth, we offer structured career paths, extensive training opportunities, and a range of benefits including generous holiday allowances, discounts, and wellbeing support, making it an excellent place for those seeking meaningful and rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist / Front Desk Agent in London
✨Tip Number 1
Get to know the hotel! Research the Royal National Hotel and its services. When you walk in for your interview, you’ll impress them with your knowledge about their guest loyalty programme and local attractions.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and reservations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional that reflects the warm and welcoming vibe of the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Imperial London Hotels family.
We think you need these skills to ace Hotel Receptionist / Front Desk Agent in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone with at least a year in the hotel industry, so be specific about your duties and achievements that align with what we do at the Royal National Hotel.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our family-run hotel. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the hotel and its services. Familiarise yourself with the local attractions and the 1837 Guest Loyalty Programme. This will show that you're genuinely interested in the role and ready to engage with guests.
✨Show Your Warmth
As a Hotel Receptionist, being warm and welcoming is key. Practice your smile and friendly greetings before the interview. Think about how you can convey your personality and approachability during the conversation, as this is what sets you apart in a bustling environment.
✨Flexibility is Key
The job requires flexibility with shifts, so be prepared to discuss your availability openly. Highlight any previous experience working varied hours and how you managed it. This shows that you’re adaptable and ready for the fast-paced nature of the role.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and career progression within the company. This demonstrates your interest in growing with them and shows that you’re serious about your future in hospitality.
