At a Glance
- Tasks: Manage room reservations and provide excellent customer service in a vibrant hotel environment.
- Company: Join the Imperial London Hotels Group, a family-run business with a rich history.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts on food and accommodation.
- Other info: Access to mental health support and a range of employee benefits.
- Why this job: Be part of a dynamic team in the heart of London and grow your career in hospitality.
- Qualifications: 1 year of front office experience and flexibility to work varied shifts.
The predicted salary is between 22000 - 26000 £ per year.
Do you want to work in a unique, family-run hotel? We're looking for a warm and welcoming Receptionist to join our dedicated Front Office team. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.
Our reception area often resembles a bustling airport terminal - fast-paced, exciting, and full of energy! Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers.
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Proficiency in multiple languages
28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people.
Hotel Receptionist - Evening and Weekends in London employer: Imperial London Hotels
Join the Imperial London Hotels Group as a Hotel Receptionist at the Royal National Hotel, where you'll be part of a warm, family-run environment in the vibrant Bloomsbury area. With a strong focus on employee growth, we offer structured career paths, extensive training opportunities, and a range of benefits including generous holiday allowances, discounts, and wellbeing support, making it an excellent place for those seeking meaningful and rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Evening and Weekends in London
✨Tip Number 1
Get to know the hotel! Research the Royal National Hotel and its services. When you walk in for your interview, you’ll impress them with your knowledge about their guest loyalty programme and local attractions.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and reservations.
✨Tip Number 3
Show off your flexibility! Highlight your willingness to work varied shifts, especially evenings and weekends. This is key for a role that thrives on a bustling atmosphere like the one at the Royal National Hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hotel Receptionist - Evening and Weekends in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and welcoming side of you that fits perfectly with our family-run hotel vibe. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We love seeing how your past roles have prepared you for this position, so be specific about your skills in managing reservations and customer service. It’s all about showing us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at the Royal National Hotel. We can’t wait to hear from you!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the Royal National Hotel and its services. Familiarise yourself with their guest loyalty programme and local attractions. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your People Skills
As a receptionist, you'll be the face of the hotel. Practice how you can convey warmth and professionalism in your responses. Think of examples from your past experience where you've successfully handled guest inquiries or resolved issues, as this will highlight your customer service skills.
✨Prepare for Fast-Paced Scenarios
Given that the reception area can be quite busy, be ready to discuss how you manage stress and multitask. You might want to prepare a few anecdotes about times when you thrived in a fast-paced environment, demonstrating your ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards of the hotel. A polished appearance can set the tone for a positive conversation.
