At a Glance
- Tasks: Create memorable experiences for guests from check-in to check-out.
- Company: Join a family-run hotel with a rich 185-year legacy.
- Benefits: Competitive salary, 28 days holiday, and discounts on food and drinks.
- Other info: Enjoy training opportunities and a supportive team atmosphere.
- Why this job: Meet diverse guests and grow your career in a vibrant, fast-paced environment.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 28070 - 28070 £ per year.
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family‑run hotel? If so, we'd love to hear from you!
We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check‑in to check‑out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an authentic London experience and memorable stay.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role. No two days are the same. You'll interact with guests from around the world and work as part of a close‑knit, supportive team. Our reception area often resembles a bustling airport terminal—fast‑paced, exciting, and full of energy!
Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on‑site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.
What we’re looking for:
- 1 year of experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem‑solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team‑oriented attitude
- Happy to work in a fast‑paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aids, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here.
About Us:
With a 185‑year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family‑run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
Hotel Receptionist in London employer: Imperial London Hotels
Imperial London Hotels Group is an exceptional employer that values its team members and fosters a supportive work culture. Located in the vibrant Bloomsbury area, employees enjoy a structured career path with ample growth opportunities, alongside a range of benefits including generous holiday allowances, training programmes, and discounts at on-site facilities. Join us to be part of a family-run hotel where every day brings new interactions and experiences, all while contributing to creating memorable stays for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the unique vibe of the Imperial London Hotels Group. This way, when you chat with guests, you can provide them with insider tips that make their stay even more memorable.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel at ease, try role-playing different scenarios with friends or family. This will help you become more comfortable in handling various guest interactions and queries.
✨Tip Number 3
Show off your flexibility! Be ready to discuss your availability for varied shifts during interviews. Highlighting your willingness to work early mornings, evenings, and weekends will show that you're a team player who’s ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Imperial London family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and warm personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love customer service!
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone who knows the ins and outs of hotel operations, so mention any specific skills or achievements that relate to the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our family-run hotel!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the Imperial London Hotels Group and the Royal National Hotel specifically. Familiarise yourself with their services, local attractions, and the unique aspects of their hospitality. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. Highlighting these moments will demonstrate your natural flair for customer service and problem-solving abilities.
✨Practice Common Interview Questions
Anticipate questions related to your experience in front office operations, handling difficult guests, and working in a fast-paced environment. Practising your responses will help you articulate your thoughts clearly and show that you're ready for the dynamic nature of the role.
✨Emphasise Teamwork and Flexibility
The job requires a team-oriented attitude and flexibility with shifts. Be prepared to discuss how you've worked collaboratively in previous roles and your willingness to adapt to varying schedules. This will reassure the interviewers that you're a great fit for their close-knit team.
