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- Tasks: Lead housekeeping operations and ensure exceptional cleanliness and guest experiences.
- Company: Join a family-run hotel with a rich 187-year legacy in London.
- Benefits: 28 days holiday, training programmes, discounts, and wellbeing support.
- Why this job: Be part of a new hotel opening and shape unforgettable guest experiences.
- Qualifications: Experience in senior housekeeping roles and strong leadership skills.
- Other info: Dynamic environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 40 Hours
Location: Bloomsbury, London
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We are searching for an experienced and meticulous Head of Housekeeping to lead the department for our relaunch. As a senior leader in the operation, you will uphold the highest standards of cleanliness, presentation and guest experience. Reporting to the Operations Manager, you will guide, inspire and develop a high performing housekeeping team, ensuring seamless day to day delivery and consistently exceptional guest stays.
What You'll Be Doing:
- Leading all housekeeping operations, ensuring impeccable cleanliness and presentation across rooms, suites and public areas
- Recruit, train and motivate a diverse housekeeping team, fostering a culture of accountability, professionalism and guest centered service
- Manage departmental budgets, staffing levels and resources to support efficient and high quality operations
- Ensure full compliance with health, safety and COSHH regulations, overseeing audits and documentation
- Collaborate closely with other departments to deliver smooth operations and exceptional guest experiences
- Conduct routine inspections, coordinating with maintenance teams to address any issues promptly
- Oversee laundry operations, stock control, and ordering of amenities
- Manage departmental payroll and scheduling to align with operational and budgetary goals
- Implement best practice processes and contribute to continuous improvement initiatives
Who You Are:
- You will be experienced in a senior housekeeping role ideally in a new opening hotel environment
- Exceptional attention to detail, with the ability to deliver consistently high standards in a fast paced operation
- A strong people leader with proven experience in developing and motivating high-performing teams
- Excellent organisational and planning skills, with experience managing budgets and resources
- Proficiency in hotel management systems
- Strong communication skills and the ability to build effective relationships with guests, team members and suppliers
- Innovative mindset with a focus on elevating guest experience and operational efficiency
- Flexibility to work varied shifts in line with a 24/7 hotel operation
- Fluency in English - additional languages are advantageous
- Passionate about hospitality and committed to delivering exceptional guest experiences
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Caf
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Help Shape the Future of Imperial? If you are ready to lead a key department at our newly reimagined flagship hotel and play a central role in creating exceptional guest experiences from opening day onward, we would love to hear from you!
Head of Housekeeping at The Imperial (New Opening Hotel) - London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping at The Imperial (New Opening Hotel) - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The Imperial. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you’ve led teams to success in previous roles.
✨Tip Number 3
Research is key! Familiarise yourself with The Imperial’s vision and values. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the family at Imperial London Hotels right from the start.
We think you need these skills to ace Head of Housekeeping at The Imperial (New Opening Hotel) - London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering exceptional guest experiences, as this is key for us at The Imperial.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head of Housekeeping role. Highlight your relevant experience in senior housekeeping positions, especially in new openings, and demonstrate how you can lead and inspire a team.
Be Detail-Oriented: Since attention to detail is crucial in housekeeping, ensure your application is free from typos and errors. A polished application reflects your ability to maintain high standards, which is exactly what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team at The Imperial. We can't wait to see your application!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, dive deep into the specifics of housekeeping operations. Familiarise yourself with the latest trends in cleanliness and guest experience, especially in a new hotel setting. This will show your passion and expertise in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific challenges you faced and how you turned them into opportunities for growth. This is your chance to demonstrate your people management skills.
✨Be Ready to Discuss Budgets
Since managing departmental budgets is key for this role, brush up on your financial acumen. Be prepared to discuss how you've effectively managed resources and maximised efficiency in previous roles. Numbers matter!
✨Emphasise Collaboration
Highlight your ability to work closely with other departments. Share examples of how you've collaborated to enhance guest experiences or streamline operations. This shows that you understand the importance of teamwork in a hotel environment.
