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- Tasks: Lead housekeeping operations, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury, London.
- Benefits: Enjoy 28 days holiday, training programmes, discounts, and wellbeing support.
- Why this job: Be a key player in launching a new lifestyle hotel and elevate guest experiences.
- Qualifications: Experience in senior housekeeping roles and strong leadership skills required.
- Other info: Flexible shifts in a dynamic environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role: Head of Housekeeping at The Imperial (New Opening Hotel)
Hours: 40 Hours
Location: Bloomsbury, London
About Us
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role
We are searching for an experienced and meticulous Head of Housekeeping to lead the department for our relaunch. As a senior leader in the operation, you will uphold the highest standards of cleanliness, presentation and guest experience. Reporting to the Operations Manager, you will guide, inspire and develop a high‐performing housekeeping team, ensuring seamless day‐to‐day delivery and consistently exceptional guest stays.
What You'll Be Doing
- Leading all housekeeping operations, ensuring impeccable cleanliness and presentation across rooms, suites and public areas
- Recruit, train and motivate a diverse housekeeping team, fostering a culture of accountability, professionalism and guest‐centered service
- Manage departmental budgets, staffing levels and resources to support efficient and high‐quality operations
- Ensure full compliance with health, safety and COSHH regulations, overseeing audits and documentation
- Collaborate closely with other departments to deliver smooth operations and exceptional guest experiences
- Conduct routine inspections, coordinating with maintenance teams to address any issues promptly
- Oversee laundry operations, stock control, and ordering of amenities
- Manage departmental payroll and scheduling to align with operational and budgetary goals
- Implement best‐practice processes and contribute to continuous improvement initiatives
Who You Are
- You will be experienced in a senior housekeeping role ideally in a new opening hotel environment
- Exceptional attention to detail, with the ability to deliver consistently high standards in a fast‐paced operation
- A strong people leader with proven experience in developing and motivating high‐performing teams
- Excellent organisational and planning skills, with experience managing budgets and resources
- Proficiency in hotel management systems
- Strong communication skills and the ability to build effective relationships with guests, team members and suppliers
- Innovative mindset with a focus on elevating guest experience and operational efficiency
- Flexibility to work varied shifts in line with a 24/7 hotel operation
- Fluency in English - additional languages are advantageous
- Passionate about hospitality and committed to delivering exceptional guest experiences
What's In It for You
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‐cleaning, plus discounted personal dry‐cleaning
- Interest‐free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‐funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‐aiders, wellbeing support and the Employee Assistance Programme
Ready to Help Shape the Future of Imperial?
If you are ready to lead a key department at our newly reimagined flagship hotel and play a central role in creating exceptional guest experiences from opening day onward, we would love to hear from you!
Head of Housekeeping in London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The Imperial. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share stories that highlight your leadership skills and attention to detail – it’s all about making a memorable impression.
✨Tip Number 3
Do your homework! Research The Imperial and its vision. Understanding their values and what they’re aiming for with this new opening will help you tailor your approach and show that you’re genuinely interested in being part of their journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Head of Housekeeping in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering exceptional guest experiences, as this is what we value at The Imperial.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head of Housekeeping role. Highlight your relevant experience in housekeeping management, especially in new openings, and demonstrate how your skills align with our vision for The Imperial.
Be Detail-Oriented: As a Head of Housekeeping, attention to detail is crucial. Ensure your application is free from typos and errors, and format it neatly. This reflects the high standards we expect in our operations and sets a positive tone right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, dive deep into The Imperial's values and mission. Understand their commitment to guest experience and how your role as Head of Housekeeping fits into that vision. This will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a housekeeping team in the past. Highlight your ability to motivate and develop staff, manage budgets, and ensure high standards. Use specific scenarios to demonstrate your problem-solving skills and how you handle challenges in a fast-paced environment.
✨Be Ready for Practical Questions
Expect questions about compliance with health and safety regulations, as well as your approach to maintaining cleanliness and presentation. Think about how you would conduct inspections and collaborate with other departments to enhance guest experiences. Having clear, actionable strategies will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the hotel’s vision for the future, the culture within the housekeeping team, or how they measure success in guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
