At a Glance
- Tasks: Welcome guests, assist with luggage, and provide local knowledge for an unforgettable stay.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury, London.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and wellbeing support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that creates memorable experiences for every guest.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 24000 - 30000 £ per year.
Role: Guest Experience Porter at The Imperial - New Opening Hotel Location: Bloomsbury, London
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're looking for a warm, proactive and guest obsessed Guest Experience Porter to elevate every moment of a guest's stay. You'll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You'll Be Doing:
- Welcome guests with genuine warmth and assist with luggage on arrival and departure
- Escort guests to their rooms and give a quick, confident introduction to hotel facilities
- Offer helpful local knowledge - from transport options to neighbourhood highlights
- Respond swiftly to guest requests, ensuring every interaction feels personal and polished
- Keep the lobby, driveway and entrance immaculate, organised and guest ready
- Manage luggage storage safely, accurately and with care
- Assist with taxis, ride share services, transport arrangements and group movements
- Coordinate with Reception, Concierge and Housekeeping for seamless service flow
- Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
- Support busy periods with professionalism and clear communication
- Uphold all health, safety and security procedures
- Contribute positively to team briefings and continuous improvement
Who You Are:
- Experienced in guest facing or hospitality roles with strong communication skills
- Warm, confident and naturally guest focused
- Comfortable handling luggage safely and professionally
- A calm organiser with great attention to detail
- Able to communicate clearly in English to CEFR B2 level
- Preferably has hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Caf
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Shape Memorable Arrivals and Departures? If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we'd be delighted to hear from you!
Guest Experience Porter - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
At The Imperial Hotel in Bloomsbury, London, we pride ourselves on being a family-run establishment with a rich 187-year legacy, dedicated to providing authentic London experiences. Our warm and inclusive work culture fosters personal growth through extensive training opportunities and a supportive environment, making it an ideal place for those passionate about hospitality. With competitive benefits such as generous holiday allowances, discounts, and wellbeing support, we ensure our team members feel valued and empowered to deliver exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Porter - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Imperial's facilities and local attractions. This way, when you chat with guests, you can share insider tips that make their stay even more special.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so work on greeting guests with genuine enthusiasm. A friendly smile and a helpful attitude can set the tone for their entire experience.
✨Tip Number 3
Stay organised and calm during busy times. When things get hectic, keep your cool and communicate clearly with your team. This will help ensure everything runs smoothly and guests feel well taken care of.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your interest in joining our team at The Imperial. Plus, we love seeing candidates who are proactive about their applications!
We think you need these skills to ace Guest Experience Porter - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and friendly side of you that will make our guests feel welcome. Use a conversational tone and share a bit about why you love hospitality.
Highlight Relevant Experience:Make sure to mention any previous experience in guest-facing roles or hospitality. We’re looking for someone who’s naturally guest-focused, so share specific examples of how you've gone above and beyond for guests in the past.
Be Detail-Oriented:Attention to detail is key for the Guest Experience Porter role. In your application, highlight your organisational skills and how you ensure everything runs smoothly. Mention any experiences where your attention to detail made a difference.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at The Imperial!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research The Imperial Hotel and its offerings. Familiarise yourself with the facilities, dining options, and local attractions in Bloomsbury. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Guest-Focused Attitude
During the interview, highlight your previous experiences in hospitality or guest-facing roles. Share specific examples of how you've gone above and beyond to ensure a positive experience for guests. This will demonstrate your proactive and warm approach, which is essential for the Guest Experience Porter role.
✨Practice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked situational questions, so think about how you would respond to various guest scenarios. This will show that you're calm under pressure and ready to handle any situation with professionalism.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly for your interview to reflect the professional image of The Imperial Hotel. A polished appearance will convey your seriousness about the role and your understanding of the importance of presentation in the guest experience.
