At a Glance
- Tasks: Welcome guests, assist with luggage, and provide local knowledge for an unforgettable stay.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury, London.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 24000 - 30000 £ per year.
Location: Bloomsbury, London
About Us: Imperial London Hotels is a family‑run company with a 187‑year legacy, dedicated to putting authentic London experiences within everyone’s reach. This summer, we open the doors to our fully re‑imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We’re looking for a warm, proactive and guest‑obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You’ll Be Doing:
- Welcome guests with genuine warmth and assist with luggage on arrival and departure
- Escort guests to their rooms and give a quick, confident introduction to hotel facilities
- Offer helpful local knowledge – from transport options to neighbourhood highlights
- Respond swiftly to guest requests, ensuring every interaction feels personal and polished
- Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
- Manage luggage storage safely, accurately and with care
- Assist with taxis, ride‑share services, transport arrangements and group movements
- Coordinate with Reception, Concierge and Housekeeping for seamless service flow
- Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
- Support busy periods with professionalism and clear communication
- Uphold all health, safety and security procedures
- Contribute positively to team briefings and continuous improvement
Who You Are:
- Experienced in guest‑facing or hospitality roles with strong communication skills
- Warm, confident and naturally guest‑focused
- Comfortable handling luggage safely and professionally
- A calm organiser with great attention to detail
- Able to communicate clearly in English to CEFR B2 level
- Preferably has hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH & Boutlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Shape Memorable Arrivals and Departures? If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!
Guest Experience Porter in London employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a warm and inclusive work culture that prioritises employee wellbeing and growth. As a Guest Experience Porter at The Imperial in Bloomsbury, you'll enjoy competitive benefits such as 28 days of holiday, access to training programmes, and generous discounts, all while being part of a family-run company with a rich 187-year legacy dedicated to creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Porter in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and local hotspots. This way, when you chat with guests, you can share insider tips that make their stay even better.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so work on greeting guests with genuine enthusiasm. A friendly smile and a confident introduction can set the tone for their entire stay.
✨Tip Number 3
Stay organised and calm, especially during busy times. Guests appreciate a smooth experience, so keep your cool and communicate clearly with your team to ensure everything runs like clockwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. We can’t wait to see your application!
We think you need these skills to ace Guest Experience Porter in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see how you connect with guests and make them feel welcome, so don’t be afraid to share a bit about yourself and your passion for hospitality!
Tailor Your Experience:Make sure to highlight any relevant experience you have in guest-facing roles. We’re looking for someone who’s naturally guest-focused, so mention specific examples of how you've gone above and beyond for guests in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Guest Experience Porter role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Imperial. We can’t wait to hear from you!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research The Imperial and its offerings. Familiarise yourself with the hotel facilities, local attractions, and transport options. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Warmth
As a Guest Experience Porter, your warmth and friendliness are key. During the interview, demonstrate your ability to connect with people. Share examples from past experiences where you went above and beyond for guests, highlighting your proactive approach and genuine care.
✨Practice Clear Communication
Strong communication skills are essential for this role. Prepare to articulate your thoughts clearly and confidently. You might want to practice common interview questions with a friend or in front of a mirror, focusing on maintaining a calm and organised demeanour.
✨Anticipate Questions About Teamwork
Collaboration is crucial in hospitality. Be ready to discuss how you've worked effectively within a team in previous roles. Think of specific instances where you contributed positively to team dynamics or helped improve service flow, as this aligns perfectly with the expectations for the role.
