At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a smooth check-in experience.
- Company: Join the Imperial Hotel, a family-run business with a rich 187-year legacy.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts on hotel stays and dining.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that creates memorable experiences for guests in a vibrant new hotel.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 24000 - 30000 £ per year.
Role: Guest Experience Host at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 hours
About Us
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re‑imagined hotel, The Imperial, a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon in the heart of Bloomsbury, London.
About the Role
We're looking for an experienced, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest's stay. You'll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You'll Be Doing
- Greet guests warmly on arrival, offering assistance with luggage and guiding them through the check‑in experience.
- Escort guests to their rooms when required, providing a brief introduction to hotel facilities.
- Offer knowledgeable, friendly advice on local attractions, transport and hotel amenities.
- Support guests throughout their stay, responding to requests promptly and professionally.
- Assist with managing guest flow during busy periods, ensuring a smooth and efficient experience.
- Coordinate with Reception, Concierge and Housekeeping to support seamless guest service.
- Monitor and manage luggage storage, ensuring items are labelled, secure and handled with care.
- Safely handle guest luggage, ensuring prompt delivery to rooms and collection on departure.
- Assist with taxis, ride‑share services and transport arrangements.
- Support group arrivals and departures, ensuring organisation and clear communication.
- Deliver service that reflects the warm, relaxed and elevated tone of Imperial London Hotels.
- Anticipate guest needs and offer proactive assistance.
- Uphold all health, safety and security procedures.
Who You Are
- Experienced in guest‑facing or hospitality roles with strong communication skills.
- Warm, confident and naturally guest focused.
- Comfortable handling luggage safely and professionally.
- A calm organiser with great attention to detail.
- Able to communicate clearly in English to CEFR B2 level.
- Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties.
What's In It for You
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning.
- Interest free Season Ticket Loan.
- Workplace Pension.
- Team Member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Caf.
- Employee funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme.
Ready to Shape Memorable Arrivals and Departures?
If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we'd be delighted to hear from you!
Guest Experience Host - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a warm and inclusive work culture that prioritises employee wellbeing and growth. As a Guest Experience Host at the newly opened Imperial Hotel in Bloomsbury, you'll enjoy competitive benefits such as 28 days of holiday, access to training programmes, and generous discounts, all while being part of a family-run company with a rich 187-year legacy dedicated to creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every nook and cranny of The Imperial, from the dining venues to the rooftop bar. This way, when you chat with guests, you can share insider tips and make their experience even more memorable.
✨Tip Number 2
Practice your warm greetings and friendly banter. First impressions matter, so make sure you come across as approachable and enthusiastic. A genuine smile and a welcoming attitude can set the tone for a fantastic guest experience.
✨Tip Number 3
Stay organised during busy periods! Develop a system to manage guest flow and luggage handling efficiently. This will help you keep calm under pressure and ensure that every guest feels valued and well taken care of.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the team. Plus, it gives you a chance to highlight your unique skills and experiences that make you the perfect fit for The Imperial.
We think you need these skills to ace Guest Experience Host - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in guest-facing roles. We’re looking for someone who’s proactive and guest-obsessed, so share specific examples of how you've gone above and beyond for guests in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for The Imperial.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Imperial Hotel.
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research The Imperial Hotel and its offerings. Familiarise yourself with the local attractions, transport options, and hotel amenities. This will not only impress the interviewers but also show your genuine interest in providing exceptional guest experiences.
✨Showcase Your Guest-Focused Attitude
During the interview, highlight your previous experience in guest-facing roles. Share specific examples of how you've gone above and beyond for guests. Remember, they’re looking for someone who is warm, confident, and naturally guest-focused, so let your personality shine through!
✨Demonstrate Your Organisational Skills
As a Guest Experience Host, you'll need to manage multiple tasks efficiently. Be prepared to discuss how you handle busy periods and ensure smooth operations. You might even want to share a story about a time you successfully coordinated with other departments to enhance guest service.
✨Practice Clear Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you can communicate effectively during the actual interview.
