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- Tasks: Welcome guests, assist with luggage, and ensure a smooth check-in experience.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury.
- Benefits: Enjoy 28 days holiday, rising to 33, plus competitive pay and perks.
- Other info: Dynamic work environment with opportunities for growth in a premium lifestyle hotel.
- Why this job: Be the friendly face that creates memorable experiences for guests in a vibrant new hotel.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 22000 - 26000 £ per year.
Role: Guest Experience Porter at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 hours
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial, a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We're looking for experienced, proactive and guest obsessed Guest Experience Host to elevate every moment of a guest's stay. You'll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You'll Be Doing:
- Greet guests warmly on arrival, offering assistance with luggage and guiding them through the check in experience.
- Escort guests to their rooms when required, providing a brief introduction to hotel facilities.
- Offer knowledgeable, friendly advice on local attractions, transport and hotel amenities.
- Support guests throughout their stay, responding to requests promptly and professionally.
- Assist with managing guest flow during busy periods, ensuring a smooth and efficient experience.
- Coordinate with Reception, Concierge and Housekeeping to support seamless guest service.
- Monitor and manage luggage storage, ensuring items are labelled, secure and handled with care.
- Safely handle guest luggage, ensuring prompt delivery to rooms and collection on departure.
- Assist with taxis, ride share services and transport arrangements.
- Support group arrivals and departures, ensuring organisation and clear communication.
- Deliver service that reflects the warm, relaxed and elevated tone of Imperial London Hotels.
- Anticipate guest needs and offer proactive assistance.
- Uphold all health, safety and security procedures.
Who You Are:
- Experienced in guest facing or hospitality roles with strong communication skills.
- Warm, confident and naturally guest focused.
- Comfortable handling luggage safely and professionally.
- A calm organiser with great attention to detail.
- Able to communicate clearly in English to CEFR B2 level.
- Preferably has hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties.
What's In It for You:
28 days holiday, rising to 33 with length of service (including...
Guest Experience Host - The Imperial Hotel - Bloomsbury, London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host - The Imperial Hotel - Bloomsbury, London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Imperial's facilities and local attractions. This way, when you chat with guests, you can offer them insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your warm greetings and friendly banter. First impressions matter, so make sure you come across as approachable and enthusiastic. A genuine smile goes a long way in making guests feel welcome!
✨Tip Number 3
Network like a pro! Connect with other hospitality professionals on platforms like LinkedIn. You never know who might have a lead on a great opportunity or some valuable advice to share.
✨Tip Number 4
Apply through our website for the best chance of landing the role! We love seeing candidates who are genuinely interested in joining our family at The Imperial. Show us your passion for guest experience!
We think you need these skills to ace Guest Experience Host - The Imperial Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest experience and hospitality. A warm and friendly tone can make all the difference.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Experience Host role at The Imperial. Highlight your relevant experience and skills that match what we’re looking for, like your ability to handle luggage or provide local insights.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research The Imperial Hotel and its offerings. Familiarise yourself with the local attractions, transport options, and hotel amenities. This will not only impress the interviewers but also show your genuine interest in providing exceptional guest experiences.
✨Showcase Your Guest-Focused Attitude
During the interview, highlight your previous experience in guest-facing roles. Share specific examples of how you've gone above and beyond to ensure guests have a memorable stay. This will demonstrate that you embody the warm and proactive spirit they’re looking for.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter as a Guest Experience Host, such as greeting guests or handling luggage inquiries.
✨Emphasise Your Organisational Skills
Being a calm organiser is crucial in hospitality. Prepare to discuss how you manage busy periods and ensure smooth operations. Share any relevant experiences where your attention to detail made a difference in guest satisfaction.