At a Glance
- Tasks: Manage room reservations and promote our Guest Loyalty Programme in a vibrant hotel environment.
- Company: Join the Imperial London Family of Hotels, a unique, family-run business with a rich legacy.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and a supportive work culture.
- Other info: Flexible shifts and excellent career progression opportunities await you!
- Why this job: Be part of a dynamic team in the heart of London, enhancing your hospitality skills.
- Qualifications: 1 year of front office experience and basic IT skills required.
The predicted salary is between 22000 - 26000 £ per year.
Do you want to work in a unique, family-run hotel? We're looking for a warm and welcoming Receptionist to join our dedicated Front Office team. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.
Our reception area often resembles a bustling airport terminal - fast-paced, exciting, and full of energy! Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers.
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Proficiency in multiple languages
28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people.
Front Desk Hospitality Agent - Hotel Receptionist in London employer: Imperial London Hotels
Join the Imperial London Hotels Group as a Front Desk Hospitality Agent at the Royal National Hotel, where you'll be part of a warm, family-run environment that values your growth and development. With a structured career path, extensive training opportunities, and a vibrant location in Bloomsbury, you'll enjoy a dynamic work culture alongside generous benefits such as holiday purchase schemes, discounts, and wellbeing support. Experience the excitement of a bustling reception area while being supported every step of the way in your hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Hospitality Agent - Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel! Research the Royal National Hotel and its unique offerings. When you walk in for your interview, drop some knowledge about their services or local attractions. It shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your people skills! As a Front Desk Hospitality Agent, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and reservations. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when you show up for your interview. A neat appearance reflects your respect for the role and the hotel’s standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great way to stand out from other candidates!
We think you need these skills to ace Front Desk Hospitality Agent - Hotel Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and welcoming side of you that fits perfectly with our family-run hotel vibe. Don’t be afraid to share a bit about yourself and why you’re passionate about hospitality.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We love seeing how your past roles have prepared you for this position, so be specific about your skills in managing reservations and customer service. Tailoring your application shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re looking for someone who can handle a fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of the Imperial London Family!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Before the interview, make sure you research the Royal National Hotel and its services. Familiarise yourself with their guest loyalty programme and local attractions. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Your Personality
As a Front Desk Hospitality Agent, being warm and welcoming is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer to demonstrate your customer service skills.
✨Prepare for Scenarios
Think about common situations you might face as a receptionist, like handling difficult guests or managing overbookings. Prepare some examples from your past experience that showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
