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- Tasks: Lead the front office team to create unforgettable guest experiences at a bustling hotel.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality heritage.
- Benefits: Enjoy competitive salary, 28 days holiday, and opportunities for professional growth.
- Why this job: Be part of a dynamic team in the UK's largest hotel and make a real impact.
- Qualifications: Experience in hotel management and a passion for delivering exceptional guest service.
- Other info: Great career progression opportunities in a vibrant and supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, Bedford Hotel, President Hotel, Tavistock Hotel, Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Lifestyle Hotel in 2026.
We are now recruiting a Duty Manager at our Royal National 1630 bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Working as part of the Front Office team, you will be running the shift and leading by example to create a memorable guest experience for our guests and operating in accordance with the hotel brand standards ensuring seamless workflow and processes at the front desk and all ground floor areas of the hotel.
Key Duties will include the following:
- Meeting and greeting guests, ensuring the highest standards of guest care and attention, including handling guest complaints in all areas and all hotel outlets within Royal National and City Sleeper Hotel.
- Provide Fire evacuation training and responsible for refresher training for Fire team and all up-to-date procedures related to hotel Fire evacuation procedures.
- Manage Luggage rooms, liaise with relevant departments to secure extra space for the day, ensure the storage areas are clean and maintained.
- Deal with accidents and incidents, call emergency service when required, log it to Saeker.
- Complete at least 1-2 DM walks throughout the shift, having an eye for detail in relation to health and safety and record all findings in DM log, actioning all issues and communicating to the relevant persons if follow up action required.
What we'd like from you:
- Previous experience as a Duty Manager or Reception Manager in a similar operation ideally in a hotel.
- Excellent Fire evacuation procedure knowledge and confidence leading the procedure.
- A Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.
- NVQ/QCF Level 3 Qualified or equivalent qualification in Business Administration.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft Office and knowledge of Property Management System (Opera).
What you'll get in return:
28 days holiday, rising to 33 with length of service.
Duty Manager - London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Imperial London Hotels. A friendly chat can lead to insider info about the Duty Manager role and maybe even a referral!
✨Tip Number 2
Show off your passion for hospitality! When you get the chance to meet potential employers, share your experiences that highlight your commitment to creating memorable guest experiences. Let them see your enthusiasm!
✨Tip Number 3
Prepare for the interview by brushing up on your fire evacuation knowledge. Since this role requires confidence in leading procedures, being well-versed in safety protocols will definitely impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Imperial London Hotels family.
We think you need these skills to ace Duty Manager - London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you truly care about making every guest's stay special.
Highlight Relevant Experience: Make sure to emphasise any previous roles as a Duty Manager or Reception Manager. We’re looking for candidates who have hands-on experience in similar operations, so don’t hold back on showcasing your skills and achievements in these areas!
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. A well-structured and polished application reflects your professionalism and commitment to high standards, which we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the Royal National Hotel and Imperial London Hotels. Familiarise yourself with their history, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create memorable guest experiences, as this is key to the role.
✨Brush Up on Fire Safety Procedures
Given the importance of fire evacuation procedures in this role, be ready to discuss your knowledge and experience in this area. Think of specific instances where you've trained staff or handled emergencies, and be prepared to explain how you would ensure safety standards are met.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and guest care approach. Practice responses to potential situations, like handling a guest complaint or managing a busy shift. This will demonstrate your calmness under pressure and your commitment to exceptional service.
