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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of heritage.
- Benefits: Enjoy 28 days holiday, rising to 33, plus competitive salary and other perks.
- Why this job: Be part of a dynamic team in the UK's largest hotel and make a real impact.
- Qualifications: Previous experience in hospitality and strong leadership skills required.
- Other info: Opportunity for personal and professional growth in a vibrant environment.
The predicted salary is between 30000 - 40000 £ per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.
The portfolio includes Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, Bedford Hotel, President Hotel, Tavistock Hotel, Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Lifestyle Hotel in 2026.
We are now recruiting a Duty Manager at our Royal National 1630 bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Working as part of the Front Office team, you will be running the shift and leading by example to create a memorable guest experience for our guests and operating in accordance with the hotel brand standards ensuring seamless workflow and processes at the front desk and all ground floor areas of the hotel.
Key Duties will include the following:
- Meeting and greeting guests, ensuring the highest standards of guest care and attention, including handling guest complaints in all areas and all hotel outlets within Royal National and City Sleeper Hotel.
- Provide Fire evacuation training and responsible for refresher training for Fire team and all up-to-date procedures related to hotel Fire evacuation procedures.
- Manage Luggage rooms, liaise with relevant departments to secure extra space for the day, ensure the storage areas are clean and maintained.
- Deal with accidents and incidents, call emergency service when required, log it to Saeker.
- Complete at least 1-2 DM walks throughout the shift, having an eye for detail in relation to health and safety and record all findings in DM log, actioning all issues and communicating to the relevant persons if follow up action required.
What we’d like from you:
- Previous experience as a Duty Manager or Reception Manager in a similar operation ideally in a hotel.
- Excellent Fire evacuation procedure knowledge and confidence leading the procedure.
- A Passion for hospitality – you are all about creating memorable experiences for others no matter what time of day.
- NVQ/QCF Level 3 Qualified or equivalent qualification in Business Administration.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft Office and knowledge of Property Management System (Opera).
What you’ll get in return:
28 days holiday, rising to 33 with length of service.
Duty Manager in London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Imperial London Hotels. A friendly chat can lead to insider info about the Duty Manager role and maybe even a referral!
✨Tip Number 2
Show off your passion for hospitality! When you get that interview, share stories about how you've created memorable experiences for guests in the past. It’s all about demonstrating that you live and breathe guest satisfaction.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest complaints or emergencies, especially regarding fire evacuation procedures. We want to see that you can keep calm and lead effectively under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Imperial London Hotels family.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your previous experience in hospitality and any leadership roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how you plan to create memorable experiences for our guests. We love hearing personal stories, so don’t be shy about sharing why you’re excited about this opportunity with us.
Show Off Your Skills: Don’t forget to mention your knowledge of fire evacuation procedures and any relevant qualifications. We’re looking for someone who can lead confidently, so let us know how you’ve handled similar situations in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing hotels!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the Royal National Hotel and Imperial London Hotels. Familiarise yourself with their history, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create memorable guest experiences, as this is key to the role.
✨Brush Up on Fire Safety Procedures
Given the importance of fire evacuation procedures in this role, be ready to discuss your knowledge and experience in this area. If you have any certifications or training related to fire safety, mention them. This will demonstrate your preparedness for the responsibilities of the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, or future plans. This shows that you're not just interested in the job, but also in how you can contribute to the hotel's success.
