Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a safe hotel environment.
- Company: Family-run hotel with a rich 187-year legacy in Bloomsbury.
- Benefits: 28 days holiday, rising to 33, plus training opportunities.
- Other info: Join a dynamic team in a newly re-imagined hotel.
- Why this job: Be the first friendly face guests see and create memorable experiences.
- Qualifications: Excellent communication skills and experience in customer service.
The predicted salary is between 22000 - 26000 £ per year.
Role: Doorman at The Imperial - New Opening Hotel
Location: Bloomsbury, London
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're looking for a confident, welcoming and highly observant Doorman to be the first point of contact for our guests. You'll be the calm, reassuring presence at our doors - greeting guests, supporting arrivals and departures, and helping keep the hotel safe, secure and running smoothly.
What You'll Be Doing:
- Give every guest a warm, professional welcome and guide them where they need to go
- Handle guest queries, problems or complaints with confidence and care
- Stay alert to safety, security and wellbeing - reporting issues immediately to the Duty Manager or relevant leaders
- Liaise with emergency services when required and support the team during critical situations
- Assist guests with luggage, directions and general support throughout their stay
- Conduct floor patrols, fire checks, secure access points and help maintain a safe hotel environment
- Investigate noise, disruption or incidents with professionalism
- Help keep forecourts, entrances and public spaces clear, tidy and guest ready
- Support check in with self check in devices, key distribution and guest communication
- Work closely with all hotel departments to ensure guest expectations are exceeded
- Participate in staff training and help onboard new team members
- Carry out additional tasks to maintain high standards throughout the hotel
Who You Are:
- Excellent communicator with experience handling customer issues face to face and over phone/email
- Calm under pressure, confident in difficult situations and naturally guest focused
- Comfortable using MS Office and able to communicate in English to CEFR B2 level
- Ideally experienced in a Security, Concierge or Porter role in hospitality
- Desirable: SIA Level 2 Door Security, First Aid, Health & Safety or Manual Handling training
What's In It for You: 28 days holiday, rising to 33 with length of service (including)
Doorman - The Imperial Hotel - Bloomsbury, London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorman - The Imperial Hotel - Bloomsbury, London
✨Tip Number 1
Make sure to research The Imperial Hotel and its values before your interview. Knowing about their 187-year legacy and commitment to authentic London experiences will show that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your communication skills! As a Doorman, you'll be the first point of contact for guests, so being calm and confident is key. Try role-playing with a friend to get comfortable handling different guest scenarios.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you arrive for your interview – it reflects your understanding of the role and the hotel's standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at The Imperial.
We think you need these skills to ace Doorman - The Imperial Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’d be a great fit for our team at The Imperial.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the Doorman role. Focus on your customer service skills and any previous roles in hospitality or security that showcase your ability to handle guest queries and maintain safety.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your experience and skills that make you the perfect candidate for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role at The Imperial. Plus, it’s super easy!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research The Imperial Hotel and its offerings. Familiarise yourself with the hotel's history, services, and the Bloomsbury area. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Communication Skills
As a Doorman, you'll be the first point of contact for guests. Practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your excellent communication skills.
✨Stay Calm Under Pressure
The role requires a calm presence, especially during busy times or emergencies. Think of scenarios where you had to remain composed in challenging situations. Share these stories during your interview to show that you can handle pressure effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the role seriously. Remember, you're aiming to be the welcoming face of the hotel!