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- Tasks: Create memorable experiences for guests by assisting with luggage and providing exceptional service.
- Company: Join a family-run hotel with a rich 185-year legacy in the heart of London.
- Benefits: Enjoy competitive pay, free meals, discounts, and a structured career path.
- Other info: Flexible shifts and opportunities for growth in a vibrant environment.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience and a positive, team-oriented attitude are essential.
The predicted salary is between 27799 - 27799 £ per year.
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? If so, we'd love to hear from you! We're looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out.
Your duties will include:
- Organising luggage efficiently
- Assisting guests by opening doors and handling belongings
- Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis
In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities to support in creating authentic London experiences and memorable stays. Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.
What we're looking for:
- 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay - Instantly access a portion of the pay you've already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
Day Porter - Royal National Hotel - Bloomsbury, London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Porter - Royal National Hotel - Bloomsbury, London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Royal National Hotel and its unique offerings. This will not only help you answer questions better but also show your genuine interest in being part of their team.
✨Tip Number 2
Practice your people skills! As a Day Porter, you'll be interacting with guests all day long. Try role-playing common scenarios with friends or family to boost your confidence and ensure you're ready to create those memorable experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to stay updated on any new opportunities that might pop up in the future.
We think you need these skills to ace Day Porter - Royal National Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through! We want to see how you connect with people, so don’t be shy about sharing your passion for customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in the hotel industry, especially as a Front Office Concierge or Luggage Porter. We love seeing how your past roles align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Royal National Hotel.
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the Royal National Hotel and its unique offerings. Familiarise yourself with its history, services, and the local area. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Day Porter, you'll be interacting with guests constantly. Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you made someone feel welcome or resolved an issue effectively. This will demonstrate your natural flair for customer service.
✨Demonstrate Team Spirit
The role requires a team-oriented attitude, so be ready to discuss your experiences working in a team. Share stories that highlight your ability to collaborate and support your colleagues, especially in a fast-paced environment. This will show that you’re a great fit for their dedicated Front Office team.
✨Prepare for Practical Questions
Expect questions related to health and safety protocols, as well as handling luggage and assisting guests. Brush up on emergency procedures and think about how you would handle various scenarios. Showing that you understand the importance of these processes will set you apart from other candidates.