At a Glance
- Tasks: Lead the night team, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Join the Imperial London Hotels family with over 180 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and a supportive work environment.
- Other info: Great career growth potential in a vibrant Bloomsbury location.
- Why this job: Be part of a dynamic team in the UK's largest hotel and make a real impact.
- Qualifications: Previous hotel management experience and a passion for creating memorable guest experiences.
The predicted salary is between 33812 - 33812 £ per year.
Assistant Night Manager Vacancy at Royal National Hotel & City Sleeper
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains the UK's largest hotel with over 1,600 rooms.
We are now recruiting an Assistant Night Manager for our Royal National Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family.
As an Assistant Night Manager, you will be working 44 hours a week based on a 4 days on/ 3 days off schedule. At our Royal National hotel, you will deputise for the Night Manager and work as a team of 3 Assistant Night Managers, managing a team of 15+ night receptionists and porters.
As Night Manager, you will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining both a great guest experience and ensuring a seamless handover of any financial information, KPI targets, and night audits for the Front Office Management team in the morning.
With the safety and security of our guests and team as our highest priority, you'll ensure that regular Health and Safety checks are conducted as part of your shift, with responsibility for any emergency procedures and evacuation, attending to any incidents with the least amount of disruption to hotel operations as is practicable.
Leading by example at all times, you will ensure the Night team delivers an exceptional journey from check-in to check-out, addressing any shortfall in service quality and operating standards. You will recruit, train, and develop a team that can create a great impression no matter what time our guests are visiting our hotels.
What we'd like from you:
- Previous operational experience as a Night Manager or an experienced front of house supervisor/manager within a hotel.
- Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.
- Excellent organisation skills, able to multi-task and adapt to changing priorities.
- A natural leader with great communication skills, able to get the best out of your team and help them reach both personal and business goals.
- A positive can-do attitude, calm under pressure, able to work both independently and as part of a team.
- Previous knowledge of Opera is desirable.
What you'll get in return:
- 28 days holiday, increasing with length of service up to 33 days.
- Access to ILH Training Academy programmes, apprenticeships, and supported study scheme.
- Access to Holiday Purchase Scheme.
- Complimentary uniform dry-cleaning and discounted dry-cleaning on personal items.
- Access to an interest-free Season Ticket Loan or Travelcard Loan.
- Team member flat rate discount & 50% discount to friends and family at any of our hotels.
- 50% discount at ILH's nine food and beverage outlets.
- Access to coffee and beverage discounts at Blooms Caf - £1.50 per beverage.
- Access to an employee funded Health Cash Plan.
- Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets.
- Access to Early Pay - instantly access a portion of the pay you've already earned.
- Access to shopping discounts across several high-street brands and online retailers.
- Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology.
- Access to mental health first aiders support & well-being support.
- Access to our Employee Assistance Programme by Hospitality Action.
Assistant Night Manager - Royal National Hotel - Bloomsbury, London employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a warm and inclusive work culture that prioritises employee wellbeing and growth. With a rich 187-year legacy, we provide extensive benefits including generous holiday allowances, training opportunities through our ILH Training Academy, and discounts across our venues, all set in the vibrant heart of Bloomsbury, London. Join us at The Imperial, where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager - Royal National Hotel - Bloomsbury, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial London Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial London Hotels
Don't be shy about reaching out to Imperial London Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager - Royal National Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial London Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial London Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
