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- Tasks: Lead a team to create unforgettable guest experiences at our vibrant hotel.
- Company: Join the Imperial London Hotels family with over 180 years of hospitality excellence.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts across our hotels and restaurants.
- Why this job: Be part of a dynamic team in the heart of London, shaping memorable stays for guests.
- Qualifications: 2 years of front office management experience and a passion for hospitality.
- Other info: Great career growth potential in a supportive and engaging work environment.
The predicted salary is between 33946 - 33946 ÂŁ per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and familyâowned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are now recruiting for Assistant Front Office Managers based at our President Hotels. Based in Bloomsbury, you'll be in the heart of London, with 523 rooms the President Hotel is a special place to be, offering an onâsite restaurant bar and resident theatre show, The Faulty Towers Dining Experience.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Deputising for the Front Office Manager you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
- Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to the satisfaction of our guests.
- Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and/or delivery standards.
- Responsible for recruiting, onboarding all Reception and other frontâofâhouse team members you will create a culture of continuous professional development empowering them to deliver and be the best.
What we would like from you:
- 2 years of experience as a Front Office Duty Manager in the hotel industry, including experience in managing both shifts and a team.
- A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
- Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
- A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dryâcleaning, plus discounted personal dryâcleaning.
- Interest-free Season Ticket Loan.
- Workplace Pension.
- Team member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms CafĂŠ.
- Employee-funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health firstâaiders, wellbeing support and the Employee Assistance Programme.
You can explore additional benefits: here
About Us: We are part of the Imperial London Family of Hotels, a familyârun company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. Are you ready to be the best version of yourself and contribute towards our next chapter? Please reach out to us today!
Assistant Front Office Manager in London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Assistant Front Office Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Imperial London Hotels. A friendly chat can open doors that a CV just can't.
â¨Tip Number 2
Show up and shine! If you can, visit the hotel or attend any events they host. Being present shows your enthusiasm and gives you a chance to make a memorable impression on the team.
â¨Tip Number 3
Prepare for the interview by knowing the ins and outs of the President Hotel. Familiarise yourself with their services and culture so you can speak confidently about how you can contribute to their guest experience.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Front Office Manager in London
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that youâre not just looking for a job, but that you genuinely care about making people happy.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight your relevant experience, especially in managing teams and handling guest complaints. We appreciate when applicants take the time to align their skills with what weâre looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We love a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our company and the amazing benefits we offer!
How to prepare for a job interview at Imperial London Hotels
â¨Know Your Hotel
Before the interview, do your homework on The President Hotel and Imperial London Hotels Group. Familiarise yourself with their history, values, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
â¨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team, handled guest complaints, or improved service quality in your previous roles. Be ready to discuss specific situations where you made a positive impact.
â¨Emphasise Guest Experience
Since the role focuses on creating memorable guest experiences, think of ways you've gone above and beyond for guests in the past. Share stories that highlight your passion for hospitality and your ability to resolve issues effectively, ensuring guest satisfaction.
â¨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the hotelâs operations, team culture, and future plans. This shows your enthusiasm for the role and helps you assess if it's the right fit for you. Ask about their approach to staff development and how they support their teams.