At a Glance
- Tasks: Lead internal communications to energise and connect our hospitality teams.
- Company: Join a family-owned hotel group with nearly 190 years of heritage.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts across our hotels.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing team engagement and communication.
- Qualifications: Strong communicator with experience in internal communications or HR.
The predicted salary is between 35000 - 45000 £ per year.
About the role
We’re looking for an Internal Communications Manager to bring clarity, energy and connection to our teams who make hospitality happen. Imperial London Hotels is a family‑owned group with nearly 190 years of heritage, and we’re in a big moment of change. A new flagship hotel, a rooftop destination (Arcus) and a sharper focus on family brand and storytelling.
What you’ll be doing
- You’ll take ownership of internal communications, working to create a consistent, engaging voice that supports managers and empowers colleagues.
- Your work will be visible, meaningful and measurable, whether you’re coordinating company updates, launching initiatives or improving how information flows day‑to‑day.
- Develop and deliver internal communication plans aligned to business priorities, seasonal peaks and key people moments.
- Create compelling content for a variety of audiences – front office, housekeeping, food & beverage, maintenance and leadership teams.
- Manage internal channels such as newsletters, intranet/employee pages, digital screens, team briefings and email communications.
- Write, edit and quality‑check communications to ensure clarity, tone and accuracy are always written for real working environments.
- Partner with HR, Operations and leadership to ensure messages land properly, on time, and with the right level of detail.
- Support change and engagement, helping teams understand "why", "what’s changing" and "what it means for them".
- Track engagement and effectiveness through feedback, analytics and pulse‑checks, then refine what you do.
- Oversee internal campaigns such as recognition, colleague updates, onboarding communications and cultural initiatives.
Requirements and Skills
- We’re keen to hear from candidates who are confident communicators, comfortable working at pace, and passionate about helping people feel connected.
- You’ll balance professionalism with approachability, bringing structure without losing warmth.
- Experience in internal communications, employee engagement, HR communications or a similar role.
- Excellent writing and editing skills, able to craft messages that are engaging, accessible and action‑oriented.
- A strong understanding of how to communicate effectively across different audiences and seniority levels.
- Comfort working with multiple stakeholders and delivering to deadlines in a fast‑paced environment.
- Practical knowledge of communications channels and campaign planning (digital and face‑to‑face).
- Strong organisational skills with an eye for detail.
- A collaborative mindset and the ability to build trust with operational teams.
Benefits
- 28 days holiday, rising to 33 with length of service
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free season ticket loan
- Workplace pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here.
Internal Communications Manager employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a warm and inclusive work culture that prioritises employee wellbeing and growth. With a rich 187-year legacy, we provide extensive benefits including generous holiday allowances, training opportunities through our ILH Training Academy, and discounts across our venues, all set in the vibrant heart of Bloomsbury, London. Join us at The Imperial, where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Communications Manager
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like Imperial London Hotels. Plus, it’s a fantastic way to learn about trends and make lasting connections.
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We think you need these skills to ace Internal Communications Manager
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
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Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Imperial London Hotels. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
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How to prepare for a job interview at Imperial London Hotels
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
