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- Tasks: Create memorable experiences for guests and manage room reservations.
- Company: Join a family-run hotel with a rich 185-year legacy.
- Benefits: 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Flexible shifts and a dynamic work environment await you!
- Why this job: Meet diverse guests and develop your skills in a supportive team.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family‑run hotel? If so, we’d love to hear from you! We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team.
As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check‑in to check‑out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you’ll gain the skills and experience needed to thrive and progress in your role. No two days are the same. You’ll interact with guests from around the world and work as part of a close‑knit, supportive team.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem‑solving abilities
- Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team‑oriented attitude
- Happy to work in a fast‑paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return:
- 28 Days Holiday pro‑rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry‑cleaning
- Workplace pension scheme
- ÂŁ300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest‑free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high‑street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay – Instantly access a portion of the pay you’ve already earned
- Mental health first aiders support & well‑being
- Employee Assistance Programme – Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185‑year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family‑run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
*ILH Night Receptionist L2* employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land *ILH Night Receptionist L2*
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Imperial London Hotels Group. Familiarise yourself with their services, values, and what makes them unique. This will help you stand out and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be interacting with guests from all walks of life. Think about some scenarios you might face and how you'd handle them. Being able to demonstrate your problem-solving abilities and customer service flair during the interview will definitely impress.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s welcoming vibe.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality and enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace *ILH Night Receptionist L2*
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love customer service!
Tailor Your Experience: Make sure to highlight your relevant experience as a Front Office Receptionist or Night Receptionist. We’re looking for specific examples of how you've created memorable experiences for guests, so get into the details!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Imperial London Hotels Group!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Familiarise yourself with the hotel’s services and local attractions. Being able to chat about nearby sights or recommend a great restaurant will show your enthusiasm for the role and help you connect with guests.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think of specific situations where you made a guest feel welcome or resolved an issue effectively. This will demonstrate your natural flair for hospitality.
✨Be Ready for Shift Patterns
Since this role involves night shifts and weekends, be prepared to discuss your flexibility. Highlight any previous experience working varied hours and how you manage your time effectively to maintain a positive attitude.
✨Practice Your Problem-Solving
Think of potential challenges you might face as a Night Receptionist and how you would handle them. Whether it’s a booking error or a guest complaint, showing that you can think on your feet will impress the interviewers.