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- Tasks: Provide IT support across multiple hotel properties and troubleshoot tech issues.
- Company: Family-owned hotel group in Greater London with a focus on guest services.
- Benefits: Competitive salary, training opportunities, wellness support, and a dynamic work environment.
- Why this job: Join a passionate team enhancing guest experiences through technology.
- Qualifications: 3+ years of IT support experience and strong technical skills required.
- Other info: Exciting opportunity to grow in a supportive and collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
A family-owned hotel group in Greater London seeks an ICT Support Technician to provide IT support across multiple properties. The role involves troubleshooting hardware and software issues, configuring new devices, and collaborating with staff to enhance guest services.
Candidates should have at least 3 years of IT support experience, strong technical skills, and a passion for customer service in a dynamic environment.
Competitive salary and benefits offered, including training and wellness support.
ICT Support Technician – Hospitality IT (Multi‑Site) employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician – Hospitality IT (Multi‑Site)
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and IT sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on that perfect ICT Support Technician role!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical prowess during interviews. Bring examples of past troubleshooting successes or projects you've worked on. This will help us see how you can enhance guest services in our hotel group.
✨Tip Number 3
Tailor your approach! Research the hotel group and understand their values and services. Use this knowledge to align your answers with what they’re looking for in an ICT Support Technician. It shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen!
We think you need these skills to ace ICT Support Technician – Hospitality IT (Multi‑Site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in hospitality settings. We want to see how your skills can enhance guest services, so don’t hold back on showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you’ve tackled challenges in previous roles. We love hearing about your problem-solving skills and how you’ve made a difference in past positions.
Show Off Your Technical Skills: Be specific about the hardware and software you’ve worked with. Mention any troubleshooting techniques or configurations you’re familiar with. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-owned hotel group!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Be ready to discuss specific hardware and software issues you've resolved in the past, as well as any experience with configuring devices. This will show that you’re not just familiar with IT support but that you can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves enhancing guest services, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to help a user or resolve an issue quickly and effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the hotel group and its properties. Understanding their values and how they operate will help you tailor your answers and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting common IT issues, especially in a hospitality context. This will help you convey your analytical skills and ability to work under pressure.
