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- Tasks: Provide first and second line IT support across our hotels, troubleshooting and configuring tech.
- Company: Join the Imperial London Hotels family, a historic and innovative hospitality group.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced, dynamic hospitality setting with cutting-edge technology.
- Qualifications: 3+ years in IT support, strong tech skills, and a passion for customer service.
- Other info: Be part of a growing team with excellent career development opportunities.
The predicted salary is between 36000 - 50400 £ per year.
An opportunity has arisen for an ICT Support Technician to join Imperial London Hotels, providing first line and second line IT support across the group.
Imperial London Hotel Group has been operating hotels in Central London for over 180 years, currently running seven 3 & 4-star hotels in Bloomsbury. Independent and family-owned, ILH maintains a unique heritage while evolving and modernising.
We are recruiting an ICT Support Technician to join Imperial London Hotels. We want you to work with us and become part of our ILH family.
ResponsibilitiesAs an ICT Support Technician, you will be at the forefront of our technological operations, providing support to staff and ensuring that all IT equipment and software are functioning optimally. Your responsibilities will include troubleshooting hardware and software issues, configuring new devices, and providing training to team members on various IT systems. You will work closely with our management team to implement new technologies that enhance our services and improve the overall guest experience.
- Provide hands-on technical support to staff and management across multiple properties.
- Troubleshoot hardware, software, and network issues.
- Maintain critical systems from Office 365 and Active Directory to guest Wi-Fi, PMS, EPOS, and backup/disaster recovery processes.
- Collaborate with external vendors and manage our helpdesk system.
- Maintain detailed documentation and support compliance with GDPR, PCI DSS, and corporate policies.
- Contribute to projects that drive our ongoing modernisation.
This is a hands-on, varied position with regular travel between properties, participation in an on-call rota (around 1 week per month), and the flexibility to respond to emergencies outside normal hours. If you thrive in a fast-paced hospitality environment where no two days are the same, this is the perfect opportunity to make a real impact.
Qualifications- At least 3 years' experience in a similar IT support role.
- Strong hands-on knowledge of Windows Server 2012+, Microsoft Office 365, Active Directory, and Group Policy.
- Solid understanding of networking fundamentals (LAN/WAN, DHCP, TCP/IP), wireless networks, and ideally some exposure to switches, VOIP, routing/switching, or backups/DR.
- Proven ability to troubleshoot desktop, hardware, and software issues efficiently and professionally.
- Excellent English communication skills — confident across face-to-face, phone, email, Teams, and more.
- A+ / Network+ or equivalent certification (desirable: Microsoft certifications like MCP/MCSA, ITIL).
- A genuine passion for technology combined with top-tier customer service mindset.
- Enthusiasm for the hospitality industry and working in a lively, people-focused setting.
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning.
- Interest‑free Season Ticket Loan.
- Workplace Pension.
- Team member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Café.
- Employee‑funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme.
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
ICT Support Technician employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician
✨Tip Number 1
Get to know the company! Research Imperial London Hotels and their values. When you understand their culture, you can tailor your conversations to show how you fit right in with their family.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support. Think about scenarios where you've solved problems or improved processes. Show them you're not just tech-savvy but also a great team player!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the ILH family.
We think you need these skills to ace ICT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Support Technician role. Highlight your relevant experience, especially with Windows Server, Office 365, and troubleshooting skills. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and the hospitality industry. Let us know why you’re excited about joining the Imperial London Hotels family and how you can contribute to our team.
Show Off Your Communication Skills: Since you'll be providing support across various platforms, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can communicate effectively with both tech-savvy and non-tech-savvy colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Office 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Your Customer Service Skills
As an ICT Support Technician, you'll be interacting with staff and management regularly. Prepare examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations. This will highlight your ability to thrive in a lively hospitality environment.
✨Understand the Company Culture
Research Imperial London Hotels and their values. Familiarise yourself with their history and modernisation efforts. During the interview, express your enthusiasm for their mission and how you can contribute to their goals, showing that you're not just looking for any job, but a place where you can grow.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about common IT issues and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly, demonstrating your technical expertise and quick thinking.
