At a Glance
- Tasks: Ensure guest rooms are spotless and welcoming, delivering exceptional experiences.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts on hotel stays and dining.
- Other info: Access to mental health support and various employee benefits.
- Why this job: Be part of a new lifestyle hotel opening and make a real impact on guest satisfaction.
- Qualifications: Experience in cleaning roles and a positive attitude are essential.
The predicted salary is between 25000 - 26400 £ per year.
Role: Room Attendant at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 Hours (5 Days out of 7 days weekly rota)
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're looking for a detail driven, hardworking Room Attendant to help deliver exceptional guest experiences. You'll ensure rooms are spotless, welcoming and maintained to the highest standards, supporting the wider housekeeping team in creating a comfortable stay for every guest.
What You'll Be Doing:
- Clean and service guest rooms to brand standards, including beds, bathrooms, floors, surfaces and amenities.
- Work from daily room lists, arrivals and departures, completing every task to a consistent standard.
- Carry out seasonal tasks such as mattress turning, curtain cleaning and deep clean duties.
- Report maintenance issues promptly and log all defects correctly.
- Handle guest laundry, lost property and room supplies in line with procedures.
- Fulfil guest requests politely, professionally and promptly.
- Maintain your service area, equipment and trolley to required standards.
- Follow all Health & Safety, COSHH, hygiene and manual handling procedures.
Who You Are:
- Experience in cleaning roles (domestic, industrial or hotel).
- Able to communicate in English at CEFR A1 level.
- High attention to detail, positive attitude and pride in personal presentation.
- Bonus: customer service experience, COSHH or Health & Safety awareness.
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning.
- Interest free Season Ticket Loan.
- Workplace Pension.
- Team Member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Caf.
- Employee funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme.
Ready to Make an Impact? If you take pride in high standards and enjoy delivering great service, we'd love to hear from you.
Housekeeping Room Attendant - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a supportive and family-oriented work culture that values each team member's contribution. With a commitment to employee growth through training programmes and apprenticeships, as well as generous benefits like holiday discounts and wellbeing support, working at The Imperial Hotel in Bloomsbury provides a unique opportunity to be part of a vibrant new lifestyle destination in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Room Attendant - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial London Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial London Hotels
Don't be shy about reaching out to Imperial London Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Room Attendant - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial London Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial London Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
