At a Glance
- Tasks: Create memorable experiences for guests and manage reservations at a vibrant hotel.
- Company: Join the family-run Tavistock Hotel in the heart of Bloomsbury, London.
- Benefits: Enjoy 28 days holiday, free meals, and discounts for friends and family.
- Other info: Dynamic role with training opportunities and a clear career path.
- Why this job: Meet diverse guests and grow your career in a supportive team environment.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 26916 - 26916 £ per year.
Day Receptionist at Imperial London Hotels Group based at Tavistock Hotel.
40 hours (5 out of 7 days weekly rota) £26,916.00 + Benefits.
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? If so, we'd love to hear from you!
We're looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include:
- Managing room reservations
- Processing amendments and cancellations
- Promoting our 1837 Guest Loyalty Programme
- Demonstrating expert knowledge of hotel services and local attractions
With your commitment to exceptional service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist to Reception Supervisor, Assistant Front Office Manager, and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role. No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.
The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar.
What we're looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Free meals on duty
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH
Hotel Receptionist - Tavistock Hotel - Bloomsbury, London employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a warm and inclusive work culture that prioritises employee wellbeing and growth. With a rich 187-year legacy, we provide extensive benefits including generous holiday allowances, training opportunities through our ILH Training Academy, and discounts across our venues, all set in the vibrant heart of Bloomsbury, London. Join us at The Imperial, where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests.
