Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic reception team to create unforgettable guest experiences.
- Company: Join Imperial London Hotels, a leader in hospitality with a focus on guest satisfaction.
- Benefits: Enjoy 28 days holiday, discounts, training, and social events.
- Why this job: Be part of a vibrant team and make a real impact on guest journeys.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Flexible working hours and opportunities for career growth await you.
The predicted salary is between 28194 - 35300 £ per year.
Overview
Join to apply for the Hotel Reception Manager role at Imperial London Hotels.
Base pay range
Royal National Hotel
40 hours Fully Flexible 5 out of 7 days weekly rota
£28,194.00 + benefits
What you’ll do
We are recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you will ensure that you and your team deliver an exceptional guest journey from check-in to check-out. You will be part of a large Reception team with 2 other Reception Managers, leading by example to create a memorable guest experience and address any shortfalls in service quality and operating standards.
Responsibilities
- Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments; hold regular team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle guest complaints in a timely manner and ensure suitable solutions are reached to the satisfaction of our guests.
- Establish guest satisfaction data and develop improvement plans to address service shortfalls in service quality or delivery standards.
- Ensure the front desk team provides professional and friendly service and manage any guest complaints that arise.
- Ensure adequate cover across the reception through scheduling staff rotas and providing cover as needed.
- Responsible for recruiting and onboarding all Reception and other front-of-house team members; create a culture of continuous professional development to empower them to deliver and be their best.
What we’d like from you
- Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
- A passion for hospitality and creating memorable experiences for guests at any time of day.
- Commercially focused with understanding of how to maximise profits through revenue management. Experience with budgets, P&L and forecasting would be advantageous.
- Personable and engaging with the ability to build rapport with internal departments and guests; strong communication skills.
- Ability to multi-task with excellent organisation, prioritising workloads and adapting to changing priorities.
- Natural leader who can motivate and develop a team to reach their full potential.
- Positive can-do attitude; calm under pressure; able to work independently or as part of a team.
- Good working knowledge of Microsoft tools and knowledge of Reservation Systems (Opera).
What you’ll get in return
- Holidays 28 days (including bank holidays) increasing with length of service up to 33 days.
- Reward and recognition schemes including discounts across various brands.
- 50% discount to friends and family at our hotels (excluding Morton Hotel).
- Employee Assistance Programme.
- Workplace pension scheme.
- Interest-free season ticket loan (after probation).
- Training and development through ILH Group Academy.
- Employee recognition awards, Christmas Party and other social events.
- Free meals on site.
- Local discounts at gym, dry cleaners, and restaurant outlets.
#J-18808-Ljbffr
Hotel Reception Manager employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Imperial London Hotels. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in the past. This will help you stand out as a candidate who truly cares about service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Imperial London Hotels.
We think you need these skills to ace Hotel Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making every guest's stay special.
Highlight Your Leadership Skills: As a Reception Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and developed your team in previous roles. We’re looking for someone who can inspire others to deliver top-notch service!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to highlight your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Imperial London Hotels!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Guest Journey
Familiarise yourself with the entire guest journey from check-in to check-out. Be ready to discuss how you would enhance each touchpoint and ensure a memorable experience for guests. This shows your passion for hospitality and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to motivate staff, handle complaints, and create a positive work environment. This will demonstrate your capability as a natural leader.
✨Understand the Numbers
Brush up on your knowledge of budgets, P&L, and revenue management. Be prepared to discuss how you can maximise profits while maintaining service quality. This will show that you're commercially focused and understand the business side of hospitality.
✨Practice Problem-Solving Scenarios
Think of potential guest complaints and how you would resolve them. Practising these scenarios will help you articulate your problem-solving skills during the interview, showcasing your calmness under pressure and ability to think on your feet.
