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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance.
- Company: Join a family-run hotel group with 185 years of legacy in London hospitality.
- Benefits: 28 days holiday, training programmes, discounts, and health support.
- Why this job: Be part of an exciting new hotel opening and shape memorable guest experiences.
- Qualifications: 5+ years in senior hospitality management, strong leadership and communication skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Operations Manager – *NEW HOTEL OPENING* Summer ‘26
New Opening Experience an Advantage!
Imperial London Hotels based @ Imperial Hotel
40 hours a week (5 Days out of 7 Days)
£TBC + Benefits
We are Imperial London Family of Hotels, a family-run company with a legacy spanning 185 years and an intended purpose of putting authentic London experiences and memorable stays within everyone’s reach. We’re dedicated to rewriting the traditional hospitality mindset, paving the way for a fresh approach across our 8 hotels and 9 pubs, bars & restaurants in Bloomsbury, London. Imperial Hotel is our flagship, premium lifestyle property, opening its doors in Summer 2026 following a once-in-a-generation renovation & repositioning, boasting 357rooms, multiple food & drink spaces, a gym, and stunning destination rooftop bar.
We believe that great hospitality starts with the right people and are on the hunt for an experienced and detail-oriented Operations Manager. This role will be pivotal in supporting the General Manager, by leading day-to-day operations, ensuring delivery of an elevated guest experience, upholding Imperial Hotel’s brand standards, whilst inspiring & nurturing a high-performing team.
Our ideal candidate will embody our values; POSITIVE in attitude, CARE about our guests and each other, COLLABORATE for a brighter future, encourage & enable GROWTH and take PRIDE in our legacy. If they resonate with you and you are a results-driven and people-centric professional with a passion for delivering exceptional and authentic guest experiences, we invite you to apply for this exciting opportunity and join the team that will deliver a successful launch and continued success/growth thereafter.
Key Responsibilities:
- Curate Exceptional Guest Experiences: Lead all hotel departments to deliver authentic and thoroughly London local experiences that surprise and delight, leveraging guest feedback through personalised and human interactions that anticipate guest needs.
- Drive Operational Excellence: Lead Front Office, Guest Experience, Food & Beverage, Housekeeping and Maintenance in elegant execution of a 4-star plus standard, taking an intuitive and responsive approach, bringing the brand standards to life.
- Maximise Profitability: Support the General Manager in identifying innovative revenue streams, implement sophisticated cost-control strategies, and deliver accurate business forecasts to fuel financial success.
- Inspire and Empower Teams: Nurture a culture of inclusivity and continuous development for yourself and your team by being an ambassador of the ILH values and by promoting ILH development programmes and engagement initiatives that elevate both competence and the team member experience.
- Ensure Safety and Compliance: Lead on Health & Safety compliance and audits, with a good understanding of UK regulations to maintain a secure environment. Be a champion of team member rights, always looking to ILH values to guide you in the “how”.
- Champion Quality and Brand Standards: Conduct thorough assessments of brand standards performance, utilising data-driven insights, and align the operations of the hotel with the hotel brand identity.
Who you are
- A proven, people-centric leader with 5+ years in senior hospitality management, ideally in a 4-star or higher premium hotel in a major metropolitan market like London.
- A strategic thinker able to optimise operations, and support in driving financial success.
- An exceptional communicator and people person with the ability to inspire teams, engage discerning guests, and represent the Imperial Hotel brand.
- Someone highly knowledgeable and competent in premium hospitality standards, UK safety regulations, and London’s dynamic market trends.
- A creative problem-solver who thrives in a fast-paced environment, delivering innovative, guest and people-centric solutions.
What’s in it for you
- 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study scheme
- Access to Holiday Purchase Scheme
- Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
- Access to an interest-free Season Ticket Loan or Travelcard Loan
- Team member flat rate discount & 50% discount to friends and family at any of our hotels
- 50% discount at ILH’s nine food and beverage outlets
- Access to coffee and beverage discounts at Blooms Café – £1.50 per beverage
- Access to an employee funded Health Cash Plan
- Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
- Access to Early Pay – instantly access a portion of the pay you’ve already earned
- Access to shopping discounts across several high-street brands and online retailers
- Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
- Access to mental health first aiders support & well-being support
- Access to our Employee Assistance Programme by Hospitality Action
You can explore additional benefits here.
Hotel Operations Manager employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into the new hotel opening. Attend industry events or join relevant online groups to meet potential colleagues and learn about opportunities.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for hospitality shine through. Share stories that highlight your experience and how you embody the values of positivity, care, collaboration, growth, and pride.
✨Tip Number 3
Research the company culture! Dive deep into Imperial London Hotels' ethos and values. Tailor your conversations to reflect how you can contribute to their mission of delivering authentic London experiences and nurturing a high-performing team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Imperial family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering exceptional guest experiences and how you embody our values at Imperial London Hotels.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight relevant experience in hotel management, operational excellence, and team leadership, showing us why you're the perfect fit for our new flagship hotel.
Be Authentic and Personable: We want to get to know the real you! Use a friendly tone in your application and share personal anecdotes that reflect your personality and approach to hospitality. This will help us see how you connect with guests and inspire your team.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can easily track your application and keep you updated on the process. We can't wait to hear from you!
How to prepare for a job interview at Imperial London Hotels
✨Know the Brand Inside Out
Before your interview, dive deep into Imperial London Hotels' history and values. Understand their commitment to authentic London experiences and how they aim to rewrite traditional hospitality. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Operations Manager, you'll be leading a team and interacting with guests daily. Prepare examples of how you've inspired teams or enhanced guest experiences in previous roles. Highlight your people-centric approach and how it aligns with the company's values of positivity and collaboration.
✨Demonstrate Operational Excellence
Be ready to discuss your experience in managing hotel operations, especially in a premium setting. Share specific strategies you've implemented to drive operational excellence and maximise profitability. Use data-driven insights to back up your claims and show how you can bring brand standards to life.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle fast-paced environments. Think of situations where you've had to make quick decisions or resolve conflicts. Practising these scenarios will help you articulate your thought process and demonstrate your strategic thinking.
