At a Glance
- Tasks: Create memorable experiences for guests from check-in to check-out.
- Company: Join a family-run hotel with a rich 185-year legacy.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts.
- Other info: Dynamic team environment with excellent career progression.
- Why this job: Meet diverse guests and grow your career in hospitality.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 26916 - 26916 £ per year.
Imperial London Hotels Group based at President Hotel
40 hours (5 out of 7 days weekly rota)
£26,916.00 + Benefits
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you!
We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include:
- Managing room reservations
- Processing amendments and cancellations
- Promoting our 1837 Guest Loyalty Programme
- Demonstrating expert knowledge of hotel services and local attractions
With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
Hotel Day Receptionist employer: Imperial London Hotels
Imperial London Hotels Group offers a vibrant and supportive work environment at the President Hotel, located in the heart of Bloomsbury. As a family-run establishment, we prioritise employee growth with structured career paths and comprehensive training from day one, ensuring that every team member can thrive in their role. With competitive benefits, including generous holiday allowances, discounts, and wellbeing support, we create a workplace where you can truly make a difference while enjoying the dynamic atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Day Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the President Hotel and its unique offerings. This will not only impress your interviewers but also help you connect with their vision of providing an authentic London experience.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel at ease, think of examples from your past experiences where you've gone above and beyond for customers. Share these stories during your interview to showcase your natural flair for customer service.
✨Tip Number 3
Be ready for a fast-paced environment! The hotel industry can be hectic, so prepare yourself to discuss how you handle pressure and multitask effectively. Highlight any relevant experiences that demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our family-run hotel. By applying directly, you’ll show us your enthusiasm and commitment to being part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Day Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and warm personality shine through! We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love customer service.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone who knows the ins and outs of hotel operations, so mention any specific skills or achievements that relate to the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the President Hotel!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the President Hotel and its unique offerings. Familiarise yourself with the services, local attractions, and the 1837 Guest Loyalty Programme. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your customer service abilities. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your natural flair for making others feel at ease, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to problem-solving and teamwork, as these are key traits for a Day Receptionist. Practising your responses can help you articulate your thoughts clearly and show that you're a team-oriented individual who thrives in a fast-paced environment.
✨Dress the Part and Be Yourself
While it's important to look professional, don’t forget to let your personality shine through. The hotel values a warm and welcoming attitude, so be genuine and approachable during your interview. A friendly smile can go a long way in making a great first impression!
