At a Glance
- Tasks: Welcome guests, assist with luggage, and provide local knowledge for an unforgettable stay.
- Company: Join the Imperial Hotel, a family-run business with a rich 187-year legacy.
- Benefits: Enjoy 28 days holiday, training opportunities, and generous discounts for you and your friends.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the friendly face that creates memorable experiences in a vibrant new hotel.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 24000 - 28000 £ per year.
Role: Guest Experience Porter at The Imperial - New Opening Hotel Location: Bloomsbury, London
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're looking for a warm, proactive and guest obsessed Guest Experience Porter to elevate every moment of a guest's stay. You'll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You'll Be Doing:
- Welcome guests with genuine warmth and assist with luggage on arrival and departure
- Escort guests to their rooms and give a quick, confident introduction to hotel facilities
- Offer helpful local knowledge - from transport options to neighbourhood highlights
- Respond swiftly to guest requests, ensuring every interaction feels personal and polished
- Keep the lobby, driveway and entrance immaculate, organised and guest ready
- Manage luggage storage safely, accurately and with care
- Assist with taxis, ride share services, transport arrangements and group movements
- Coordinate with Reception, Concierge and Housekeeping for seamless service flow
- Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
- Support busy periods with professionalism and clear communication
- Uphold all health, safety and security procedures
- Contribute positively to team briefings and continuous improvement
Who You Are:
- Experienced in guest facing or hospitality roles with strong communication skills
- Warm, confident and naturally guest focused
- Comfortable handling luggage safely and professionally
- A calm organiser with great attention to detail
- Able to communicate clearly in English to CEFR B2 level
- Preferably has hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F
Guest Experience Porter - The Imperial Hotel (New Opening) - Bloomsbury, London employer: Imperial London Hotels
At The Imperial Hotel in Bloomsbury, London, we pride ourselves on being a family-run company with a rich 187-year legacy, dedicated to creating authentic experiences for our guests. As a Guest Experience Porter, you will thrive in a warm and supportive work culture that values your contributions, offering extensive training opportunities and generous benefits such as a holiday purchase scheme and substantial discounts. Join us in this exciting new opening, where your passion for hospitality will be nurtured and rewarded in a vibrant, central location.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Porter - The Imperial Hotel (New Opening) - Bloomsbury, London
✨Tip Number 1
Get to know the hotel and its surroundings before your interview. Familiarise yourself with The Imperial's facilities and local attractions so you can impress them with your knowledge during the chat.
✨Tip Number 2
Practice your warm greetings and guest interaction skills. Role-play with a friend or family member to ensure you come across as friendly and approachable, just like the ideal Guest Experience Porter should be.
✨Tip Number 3
Show off your organisational skills! Think of examples from past experiences where you’ve managed multiple tasks smoothly, especially in busy environments. This will highlight your ability to keep things running like clockwork.
✨Tip Number 4
Apply through our website for a better chance of landing the role. It shows you're genuinely interested in joining our team at The Imperial and helps us get to know you better right from the start!
We think you need these skills to ace Guest Experience Porter - The Imperial Hotel (New Opening) - Bloomsbury, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re passionate about guest experience.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience Porter role. Highlight any relevant experience in hospitality and how it aligns with our values at The Imperial. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Imperial. We can’t wait to hear from you!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research The Imperial Hotel and its offerings. Familiarise yourself with the facilities, dining options, and local attractions. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Guest-Focused Attitude
During the interview, highlight your previous experiences in hospitality or guest-facing roles. Share specific examples of how you've gone above and beyond for guests. This will demonstrate your proactive and warm approach, which is essential for a Guest Experience Porter.
✨Practice Clear Communication
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Demonstrate Organisational Skills
As a Guest Experience Porter, you'll need to manage multiple tasks efficiently. Be prepared to discuss how you prioritise tasks and stay organised, especially during busy periods. Sharing a story where you successfully handled a challenging situation will show that you can keep calm under pressure.
